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Also traded in: Germany

GuruFocus Financial Strength Rank measures how strong a company’s financial situation is. It is based on these factors

1. The debt burden that the company has as measured by its Interest coverage (current year).
2. Debt to revenue ratio. The lower, the better
3. Altman Z-score.

A company ranks high with financial strength is likely to withstand any business slowdowns and recessions.

Financial Strength : 7/10

vs
industry
vs
history
Cash-to-Debt No Debt
SPRT's Cash-to-Debt is ranked higher than
97% of the 1722 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 9.76 vs. SPRT: No Debt )
Ranked among companies with meaningful Cash-to-Debt only.
SPRT' s Cash-to-Debt Range Over the Past 10 Years
Min: 3.6  Med: No Debt Max: No Debt
Current: No Debt
Equity-to-Asset 0.85
SPRT's Equity-to-Asset is ranked higher than
89% of the 1625 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 0.60 vs. SPRT: 0.85 )
Ranked among companies with meaningful Equity-to-Asset only.
SPRT' s Equity-to-Asset Range Over the Past 10 Years
Min: 0.51  Med: 0.85 Max: 0.95
Current: 0.85
0.51
0.95
Interest Coverage No Debt
SPRT's Interest Coverage is ranked higher than
97% of the 1649 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 152.54 vs. SPRT: No Debt )
Ranked among companies with meaningful Interest Coverage only.
SPRT' s Interest Coverage Range Over the Past 10 Years
Min: No Debt  Med: No Debt Max: No Debt
Current: No Debt
Piotroski F-Score: 4
Altman Z-Score: -0.71
Beneish M-Score: -2.96
WACC vs ROIC
6.61%
-318.09%
WACC
ROIC
GuruFocus Profitability Rank ranks how profitable a company is and how likely the company’s business will stay that way. It is based on these factors:

1. Operating Margin
2. Trend of the Operating Margin (5-year average). The company with an uptrend profit margin has a higher rank.
••3. Consistency of the profitability
4. Piotroski F-Score
5. Predictability Rank•

The maximum rank is 10. A rank of 7 or higher means a higher profitability and may stay that way. A rank of 3 or lower indicates that the company has had trouble to make a profit.

Profitability Rank is not directly related to the Financial Strength Rank. But if a company is consistently profitable, its financial strength will be stronger.

Profitability & Growth : 3/10

vs
industry
vs
history
Operating Margin % -26.68
SPRT's Operating Margin % is ranked lower than
84% of the 1662 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 4.45 vs. SPRT: -26.68 )
Ranked among companies with meaningful Operating Margin % only.
SPRT' s Operating Margin % Range Over the Past 10 Years
Min: -502.63  Med: -35.63 Max: 12.2
Current: -26.68
-502.63
12.2
Net Margin % -25.88
SPRT's Net Margin % is ranked lower than
82% of the 1663 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.83 vs. SPRT: -25.88 )
Ranked among companies with meaningful Net Margin % only.
SPRT' s Net Margin % Range Over the Past 10 Years
Min: -280.52  Med: -34.8 Max: 11.78
Current: -25.88
-280.52
11.78
ROE % -24.99
SPRT's ROE % is ranked lower than
82% of the 1603 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.49 vs. SPRT: -24.99 )
Ranked among companies with meaningful ROE % only.
SPRT' s ROE % Range Over the Past 10 Years
Min: -32.37  Med: -16.88 Max: 12.25
Current: -24.99
-32.37
12.25
ROA % -21.63
SPRT's ROA % is ranked lower than
82% of the 1727 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.51 vs. SPRT: -21.63 )
Ranked among companies with meaningful ROA % only.
SPRT' s ROA % Range Over the Past 10 Years
Min: -28.54  Med: -14.63 Max: 10.64
Current: -21.63
-28.54
10.64
ROC (Joel Greenblatt) % -402.40
SPRT's ROC (Joel Greenblatt) % is ranked lower than
87% of the 1681 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 21.53 vs. SPRT: -402.40 )
Ranked among companies with meaningful ROC (Joel Greenblatt) % only.
SPRT' s ROC (Joel Greenblatt) % Range Over the Past 10 Years
Min: -3421.22  Med: -1383.69 Max: 322.54
Current: -402.4
-3421.22
322.54
3-Year Revenue Growth Rate -12.00
SPRT's 3-Year Revenue Growth Rate is ranked lower than
82% of the 1436 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.00 vs. SPRT: -12.00 )
Ranked among companies with meaningful 3-Year Revenue Growth Rate only.
SPRT' s 3-Year Revenue Growth Rate Range Over the Past 10 Years
Min: -52.7  Med: 3.2 Max: 96.2
Current: -12
-52.7
96.2
GuruFocus has detected 2 Warning Signs with support.com Inc $SPRT.
More than 500,000 people have already joined GuruFocus to track the stocks they follow and exchange investment ideas.
» SPRT's 10-Y Financials

Financials (Next Earnings Date: 2017-07-27 Est.)


Revenue & Net Income
Cash & Debt
Operating Cash Flow & Free Cash Flow
Operating Cash Flow & Net Income

» Details

Guru Trades

Q1 2016

SPRT Guru Trades in Q1 2016

Jim Simons 1,746,600 sh (+15.65%)
Paul Tudor Jones 13,793 sh (unchged)
Chuck Royce 3,278,146 sh (-11.96%)
» More
Q2 2016

SPRT Guru Trades in Q2 2016

Jim Simons 2,046,100 sh (+17.15%)
Paul Tudor Jones 13,793 sh (unchged)
Chuck Royce 2,513,146 sh (-23.34%)
» More
Q3 2016

SPRT Guru Trades in Q3 2016

Jim Simons 2,354,982 sh (+15.10%)
Paul Tudor Jones 13,793 sh (unchged)
Chuck Royce 1,930,588 sh (-23.18%)
» More
Q4 2016

SPRT Guru Trades in Q4 2016

Jim Simons 2,415,700 sh (+2.58%)
Paul Tudor Jones 13,793 sh (unchged)
Chuck Royce 1,205,588 sh (-37.55%)
» More
» Details

Insider Trades

Latest Guru Trades with SPRT

(List those with share number changes of more than 20%, or impact to portfolio more than 0.1%)

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Business Description

Industry: Application Software » Software - Infrastructure    NAICS: 518210    SIC: 7374
Compare: » details
Traded in other countries:SQT.Germany,
support.com Inc provides cloud-based services and software to resolve connected technology issues quickly, boost their support productivity. It also offers turnkey solutions & Nexus Platform separately on a software-as-a-service basis.

Support.com Inc was incorporated in the state of Delaware on December 3, 1997. The Company is a provider of cloud-based services and software that enable technology support for a connected world. Its cloud-based Nexus Service Platform "Nexus Platform" enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. It offers turnkey solutions including technology and labor and it also provides the Nexus Platform separately on a software-as-a-service "SaaS" basis. The Company is the choice of communications providers, top retailers, and other important brands in software and connected technology. Its service programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, security and support, and home security and automation system onboarding and support. Its technology delivers its services to customers online via remote control and by telephone, leveraging the Nexus Platform. The Nexus Platform enables companies to successfully deliver the full support lifecycle, including customer onboarding and enablement, as well as traditional technology issue resolution. The Nexus Platform includes a unified workspace for support agents that combines remote support, guided and automated workflow, chat, telephony, ticketing and order taking; real-time monitoring for supervisors; a desktop client and subscriber portal; a revenue module; and business analytics and reporting. The Company markets its technology services through partners, who resell the services to their customers or include them in their service offerings. It markets its end-user software products directly, principally online, and through partners. It sales and marketing efforts are focused in North America. The Nexus Platform is marketed separately from its technology service offerings through a variety of demand generation programs. Its programs are based on core services such as; Device Set-up and Enablement, Device Repair, Network Services, Home Security and Automation System Onboarding and Enablement, Small Business Services, Onsite Services, and Online Data Backup with Cloud Data Access. Its end-user software products are; Malware Protection and Removal, PC Maintenance and Optimization, PC Registry Cleaning and Repair, and Smartphone / Tablet Maintenance and Optimization. It sells its services through partners, which includes communication providers, retailers, technology companies and others. The Company faces competition with privately-held companies focused on premium technology services, providers of electronics warranties, contact centers focused on technical support and other companies who offer technical support through partners.

Ratios

vs
industry
vs
history
PB Ratio 0.70
SPRT's PB Ratio is ranked higher than
92% of the 2019 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.94 vs. SPRT: 0.70 )
Ranked among companies with meaningful PB Ratio only.
SPRT' s PB Ratio Range Over the Past 10 Years
Min: 0.55  Med: 1.43 Max: 4
Current: 0.7
0.55
4
PS Ratio 0.64
SPRT's PS Ratio is ranked higher than
85% of the 2019 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.35 vs. SPRT: 0.64 )
Ranked among companies with meaningful PS Ratio only.
SPRT' s PS Ratio Range Over the Past 10 Years
Min: 0.51  Med: 3.13 Max: 18.05
Current: 0.64
0.51
18.05
EV-to-EBIT 0.77
SPRT's EV-to-EBIT is ranked higher than
99% of the 1621 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 16.27 vs. SPRT: 0.77 )
Ranked among companies with meaningful EV-to-EBIT only.
SPRT' s EV-to-EBIT Range Over the Past 10 Years
Min: -29  Med: -2.7 Max: 274.2
Current: 0.77
-29
274.2
EV-to-EBITDA 0.88
SPRT's EV-to-EBITDA is ranked higher than
99% of the 1758 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 12.93 vs. SPRT: 0.88 )
Ranked among companies with meaningful EV-to-EBITDA only.
SPRT' s EV-to-EBITDA Range Over the Past 10 Years
Min: -46.4  Med: -3 Max: 69.5
Current: 0.88
-46.4
69.5
Current Ratio 6.89
SPRT's Current Ratio is ranked higher than
92% of the 1546 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.83 vs. SPRT: 6.89 )
Ranked among companies with meaningful Current Ratio only.
SPRT' s Current Ratio Range Over the Past 10 Years
Min: 2.17  Med: 6.71 Max: 18.58
Current: 6.89
2.17
18.58
Quick Ratio 6.89
SPRT's Quick Ratio is ranked higher than
92% of the 1546 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.72 vs. SPRT: 6.89 )
Ranked among companies with meaningful Quick Ratio only.
SPRT' s Quick Ratio Range Over the Past 10 Years
Min: 2.17  Med: 6.71 Max: 18.58
Current: 6.89
2.17
18.58
Days Sales Outstanding 56.63
SPRT's Days Sales Outstanding is ranked higher than
62% of the 1319 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 68.13 vs. SPRT: 56.63 )
Ranked among companies with meaningful Days Sales Outstanding only.
SPRT' s Days Sales Outstanding Range Over the Past 10 Years
Min: 42.41  Med: 61.13 Max: 113.24
Current: 56.63
42.41
113.24
Days Payable 7.81
SPRT's Days Payable is ranked lower than
89% of the 1176 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 41.35 vs. SPRT: 7.81 )
Ranked among companies with meaningful Days Payable only.
SPRT' s Days Payable Range Over the Past 10 Years
Min: 1.57  Med: 7.19 Max: 31.52
Current: 7.81
1.57
31.52

Buy Back

vs
industry
vs
history
5-Year Yield-on-Cost % 0.20
SPRT's 5-Year Yield-on-Cost % is ranked lower than
97% of the 1550 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.18 vs. SPRT: 0.20 )
Ranked among companies with meaningful 5-Year Yield-on-Cost % only.
SPRT' s 5-Year Yield-on-Cost % Range Over the Past 10 Years
Min: 0  Med: 0 Max: 0
Current: 0.2
3-Year Average Share Buyback Ratio -1.40
SPRT's 3-Year Average Share Buyback Ratio is ranked higher than
58% of the 1136 Companies
in the Global Software - Infrastructure industry.

( Industry Median: -2.40 vs. SPRT: -1.40 )
Ranked among companies with meaningful 3-Year Average Share Buyback Ratio only.
SPRT' s 3-Year Average Share Buyback Ratio Range Over the Past 10 Years
Min: -71.8  Med: -2.5 Max: -1.4
Current: -1.4
-71.8
-1.4

Valuation & Return

vs
industry
vs
history
Price-to-Net-Cash 0.93
SPRT's Price-to-Net-Cash is ranked higher than
98% of the 683 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 11.55 vs. SPRT: 0.93 )
Ranked among companies with meaningful Price-to-Net-Cash only.
SPRT' s Price-to-Net-Cash Range Over the Past 10 Years
Min: 0.9  Med: 2.85 Max: 49.5
Current: 0.93
0.9
49.5
Price-to-Net-Current-Asset-Value 0.75
SPRT's Price-to-Net-Current-Asset-Value is ranked higher than
98% of the 1370 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 7.03 vs. SPRT: 0.75 )
Ranked among companies with meaningful Price-to-Net-Current-Asset-Value only.
SPRT' s Price-to-Net-Current-Asset-Value Range Over the Past 10 Years
Min: 0.72  Med: 2.19 Max: 17.56
Current: 0.75
0.72
17.56
Price-to-Tangible-Book 0.71
SPRT's Price-to-Tangible-Book is ranked higher than
94% of the 1669 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 4.31 vs. SPRT: 0.71 )
Ranked among companies with meaningful Price-to-Tangible-Book only.
SPRT' s Price-to-Tangible-Book Range Over the Past 10 Years
Min: 0.69  Med: 2.1 Max: 16.4
Current: 0.71
0.69
16.4
Price-to-Intrinsic-Value-Projected-FCF 2.35
SPRT's Price-to-Intrinsic-Value-Projected-FCF is ranked lower than
55% of the 1056 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.02 vs. SPRT: 2.35 )
Ranked among companies with meaningful Price-to-Intrinsic-Value-Projected-FCF only.
SPRT' s Price-to-Intrinsic-Value-Projected-FCF Range Over the Past 10 Years
Min: 1.82  Med: 2.57 Max: 18.58
Current: 2.35
1.82
18.58
Price-to-Median-PS-Value 0.21
SPRT's Price-to-Median-PS-Value is ranked higher than
98% of the 1789 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.16 vs. SPRT: 0.21 )
Ranked among companies with meaningful Price-to-Median-PS-Value only.
SPRT' s Price-to-Median-PS-Value Range Over the Past 10 Years
Min: 0.2  Med: 1.35 Max: 5.02
Current: 0.21
0.2
5.02
Earnings Yield (Greenblatt) % 129.61
SPRT's Earnings Yield (Greenblatt) % is ranked higher than
99% of the 2417 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.96 vs. SPRT: 129.61 )
Ranked among companies with meaningful Earnings Yield (Greenblatt) % only.
SPRT' s Earnings Yield (Greenblatt) % Range Over the Past 10 Years
Min: 0.4  Med: 17.8 Max: 22679.5
Current: 129.61
0.4
22679.5

More Statistics

Revenue (TTM) (Mil) $61.66
EPS (TTM) $ -0.87
Beta0.56
Short Percentage of Float0.40%
52-Week Range $1.89 - 3.00
Shares Outstanding (Mil)18.56
» More Articles for SPRT

Headlines

Articles On GuruFocus.com
4 Top-Ranked Net-Net Working Capital Stocks Dec 30 2016 
Buy These 5 Stocks for Less Than Liquidation Value Nov 09 2016 
Officers of Support.com Acquire Shares of Company Stock Aug 07 2015 
Why I Would Not Buy Support.com (SPRT) Stock Mar 27 2014 
Chuck Royce Increases Stake in 3 Companies Jan 06 2014 
Weekly CEO Sells Highlight: News Corporation, Support.com Inc., TW Telecom Inc., Masco Corporation Feb 25 2013 
Weekly CFO Sells Highlight: CMCSA, MM, PIR, VAR, SPRT Nov 03 2012 
Support.com Inc. Reports Operating Results (10-K) Mar 11 2011 
Support.com Inc. Reports Operating Results (10-Q) May 08 2009 

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