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GuruFocus Financial Strength Rank measures how strong a company’s financial situation is. It is based on these factors

1. The debt burden that the company has as measured by its Interest coverage (current year).
2. Debt to revenue ratio. The lower, the better
3. Altman Z-score.

A company ranks high with financial strength is likely to withstand any business slowdowns and recessions.

Financial Strength : 8/10

vs
industry
vs
history
Cash to Debt No Debt
SPRT's Cash to Debt is ranked higher than
96% of the 1754 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 20.60 vs. SPRT: No Debt )
Ranked among companies with meaningful Cash to Debt only.
SPRT' s 10-Year Cash to Debt Range
Min: 1.33  Med: 10000.00 Max: No Debt
Current: No Debt
Equity to Asset 0.87
SPRT's Equity to Asset is ranked higher than
91% of the 1549 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 0.61 vs. SPRT: 0.87 )
Ranked among companies with meaningful Equity to Asset only.
SPRT' s 10-Year Equity to Asset Range
Min: -0.13  Med: 0.86 Max: 0.95
Current: 0.87
-0.13
0.95
Interest Coverage No Debt
SPRT's Interest Coverage is ranked higher than
95% of the 1143 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 10000.00 vs. SPRT: No Debt )
Ranked among companies with meaningful Interest Coverage only.
SPRT' s 10-Year Interest Coverage Range
Min: 89.74  Med: 10000.00 Max: 9999.99
Current: No Debt
89.74
9999.99
F-Score: 2
Z-Score: 2.30
M-Score: -1.92
GuruFocus Profitability Rank ranks how profitable a company is and how likely the company’s business will stay that way. It is based on these factors:

1. Operating Margin
2. Trend of the Operating Margin (5-year average). The company with an uptrend profit margin has a higher rank.
••3. Consistency of the profitability
4. Piotroski F-Score
5. Predictability Rank•

The maximum rank is 10. A rank of 7 or higher means a higher profitability and may stay that way. A rank of 3 or lower indicates that the company has had trouble to make a profit.

Profitability Rank is not directly related to the Financial Strength Rank. But if a company is consistently profitable, its financial strength will be stronger.

Profitability & Growth : 4/10

vs
industry
vs
history
Operating margin (%) -5.90
SPRT's Operating margin (%) is ranked lower than
75% of the 1724 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.00 vs. SPRT: -5.90 )
Ranked among companies with meaningful Operating margin (%) only.
SPRT' s 10-Year Operating margin (%) Range
Min: -502.63  Med: -32.91 Max: 17.67
Current: -5.9
-502.63
17.67
Net-margin (%) -6.21
SPRT's Net-margin (%) is ranked lower than
74% of the 1724 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 3.15 vs. SPRT: -6.21 )
Ranked among companies with meaningful Net-margin (%) only.
SPRT' s 10-Year Net-margin (%) Range
Min: -420.87  Med: -26.46 Max: 17.68
Current: -6.21
-420.87
17.68
ROE (%) -5.67
SPRT's ROE (%) is ranked lower than
73% of the 1678 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.86 vs. SPRT: -5.67 )
Ranked among companies with meaningful ROE (%) only.
SPRT' s 10-Year ROE (%) Range
Min: -136.95  Med: -14.45 Max: 13.74
Current: -5.67
-136.95
13.74
ROA (%) -5.01
SPRT's ROA (%) is ranked lower than
73% of the 1762 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 3.06 vs. SPRT: -5.01 )
Ranked among companies with meaningful ROA (%) only.
SPRT' s 10-Year ROA (%) Range
Min: -83.54  Med: -8.23 Max: 10.64
Current: -5.01
-83.54
10.64
ROC (Joel Greenblatt) (%) -99.98
SPRT's ROC (Joel Greenblatt) (%) is ranked lower than
81% of the 1736 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 22.95 vs. SPRT: -99.98 )
Ranked among companies with meaningful ROC (Joel Greenblatt) (%) only.
SPRT' s 10-Year ROC (Joel Greenblatt) (%) Range
Min: -3421.22  Med: -1315.74 Max: 1043.5
Current: -99.98
-3421.22
1043.5
Revenue Growth (3Y)(%) 11.50
SPRT's Revenue Growth (3Y)(%) is ranked higher than
70% of the 1302 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.20 vs. SPRT: 11.50 )
Ranked among companies with meaningful Revenue Growth (3Y)(%) only.
SPRT' s 10-Year Revenue Growth (3Y)(%) Range
Min: -52.4  Med: 10.70 Max: 94.9
Current: 11.5
-52.4
94.9
EBITDA Growth (3Y)(%) -56.30
SPRT's EBITDA Growth (3Y)(%) is ranked lower than
95% of the 1046 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 6.90 vs. SPRT: -56.30 )
Ranked among companies with meaningful EBITDA Growth (3Y)(%) only.
SPRT' s 10-Year EBITDA Growth (3Y)(%) Range
Min: 0  Med: -50.00 Max: 27.5
Current: -56.3
0
27.5
EPS Growth (3Y)(%) -43.60
SPRT's EPS Growth (3Y)(%) is ranked lower than
89% of the 972 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 6.10 vs. SPRT: -43.60 )
Ranked among companies with meaningful EPS Growth (3Y)(%) only.
SPRT' s 10-Year EPS Growth (3Y)(%) Range
Min: -63.2  Med: -27.85 Max: 35.2
Current: -43.6
-63.2
35.2
» SPRT's 10-Y Financials

Financials


Revenue & Net Income
Cash & Debt
Oprt. Cash Flow & Free Cash Flow

» Details

Guru Trades

Q2 2014

SPRT Guru Trades in Q2 2014

George Soros 40,400 sh (New)
Chuck Royce 2,412,459 sh (+2.96%)
Jim Simons 452,426 sh (-9.85%)
» More
Q3 2014

SPRT Guru Trades in Q3 2014

Paul Tudor Jones 13,793 sh (New)
Chuck Royce 3,351,059 sh (+38.91%)
George Soros Sold Out
Jim Simons 291,700 sh (-35.53%)
» More
Q4 2014

SPRT Guru Trades in Q4 2014

Jim Simons 422,101 sh (+44.70%)
Chuck Royce 4,109,759 sh (+22.64%)
Chuck Royce 4,109,759 sh (+22.64%)
Paul Tudor Jones 13,793 sh (unchged)
» More
Q1 2015

SPRT Guru Trades in Q1 2015

Jim Simons 586,400 sh (+38.92%)
Paul Tudor Jones 13,793 sh (unchged)
Chuck Royce 3,836,959 sh (-6.64%)
» More
» Details

Insider Trades

Latest Guru Trades with SPRT

(List those with share number changes of more than 20%, or impact to portfolio more than 0.1%)

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Ratios

vs
industry
vs
history
Forward P/E 28.17
SPRT's Forward P/E is ranked lower than
69% of the 529 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 19.69 vs. SPRT: 28.17 )
Ranked among companies with meaningful Forward P/E only.
N/A
P/B 0.70
SPRT's P/B is ranked higher than
90% of the 1614 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.71 vs. SPRT: 0.70 )
Ranked among companies with meaningful P/B only.
SPRT' s 10-Year P/B Range
Min: 0.7  Med: 1.63 Max: 3.99
Current: 0.7
0.7
3.99
P/S 0.74
SPRT's P/S is ranked higher than
75% of the 1701 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.19 vs. SPRT: 0.74 )
Ranked among companies with meaningful P/S only.
SPRT' s 10-Year P/S Range
Min: 0.74  Med: 3.57 Max: 17.73
Current: 0.74
0.74
17.73
EV-to-EBIT 1.41
SPRT's EV-to-EBIT is ranked lower than
197% of the 1145 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 17.09 vs. SPRT: 1.41 )
Ranked among companies with meaningful EV-to-EBIT only.
SPRT' s 10-Year EV-to-EBIT Range
Min: -29.6  Med: -2.90 Max: 274.2
Current: 1.41
-29.6
274.2
Current Ratio 7.78
SPRT's Current Ratio is ranked higher than
92% of the 1590 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.08 vs. SPRT: 7.78 )
Ranked among companies with meaningful Current Ratio only.
SPRT' s 10-Year Current Ratio Range
Min: 0.92  Med: 6.70 Max: 19.51
Current: 7.78
0.92
19.51
Quick Ratio 7.78
SPRT's Quick Ratio is ranked higher than
92% of the 1590 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.94 vs. SPRT: 7.78 )
Ranked among companies with meaningful Quick Ratio only.
SPRT' s 10-Year Quick Ratio Range
Min: 0.92  Med: 6.70 Max: 19.51
Current: 7.78
0.92
19.51
Days Sales Outstanding 64.11
SPRT's Days Sales Outstanding is ranked higher than
55% of the 1486 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 69.02 vs. SPRT: 64.11 )
Ranked among companies with meaningful Days Sales Outstanding only.
SPRT' s 10-Year Days Sales Outstanding Range
Min: 42.41  Med: 73.37 Max: 392.17
Current: 64.11
42.41
392.17

Valuation & Return

vs
industry
vs
history
Price/Net Cash 1.11
SPRT's Price/Net Cash is ranked higher than
98% of the 528 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 12.11 vs. SPRT: 1.11 )
Ranked among companies with meaningful Price/Net Cash only.
SPRT' s 10-Year Price/Net Cash Range
Min: 1.14  Med: 2.91 Max: 51
Current: 1.11
1.14
51
Price/Net Current Asset Value 0.86
SPRT's Price/Net Current Asset Value is ranked higher than
96% of the 1027 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 6.98 vs. SPRT: 0.86 )
Ranked among companies with meaningful Price/Net Current Asset Value only.
SPRT' s 10-Year Price/Net Current Asset Value Range
Min: 1.06  Med: 2.65 Max: 23.56
Current: 0.86
1.06
23.56
Price/Tangible Book 0.85
SPRT's Price/Tangible Book is ranked higher than
89% of the 1376 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 4.06 vs. SPRT: 0.85 )
Ranked among companies with meaningful Price/Tangible Book only.
SPRT' s 10-Year Price/Tangible Book Range
Min: 1.01  Med: 2.55 Max: 22.19
Current: 0.85
1.01
22.19
Price/Projected FCF 17.29
SPRT's Price/Projected FCF is ranked lower than
95% of the 794 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.82 vs. SPRT: 17.29 )
Ranked among companies with meaningful Price/Projected FCF only.
SPRT' s 10-Year Price/Projected FCF Range
Min: 1.51  Med: 2.35 Max: 22.29
Current: 17.29
1.51
22.29
Price/Median PS Value 0.21
SPRT's Price/Median PS Value is ranked higher than
98% of the 1546 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.21 vs. SPRT: 0.21 )
Ranked among companies with meaningful Price/Median PS Value only.
SPRT' s 10-Year Price/Median PS Value Range
Min: 0.27  Med: 1.04 Max: 9.85
Current: 0.21
0.27
9.85
Earnings Yield (Greenblatt) (%) 70.90
SPRT's Earnings Yield (Greenblatt) (%) is ranked lower than
99% of the 1696 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.70 vs. SPRT: 70.90 )
Ranked among companies with meaningful Earnings Yield (Greenblatt) (%) only.
SPRT' s 10-Year Earnings Yield (Greenblatt) (%) Range
Min: 0.4  Med: 4.00 Max: 69.7
Current: 70.9
0.4
69.7

Business Description

Industry: Application Software » Software - Infrastructure
Compare:MSFT, ORCL, VMW, CTXS, CA » details
Traded in other countries:SQT.Germany,
Support.com Inc was incorporated in the state of Delaware on December 3, 1997. The Company is a provider of cloud-based services and software that enable technology support for a connected world. Its cloud-based Nexus Service Platform "Nexus Platform" enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. It offers turnkey solutions including technology and labor and it also provides the Nexus Platform separately on a software-as-a-service "SaaS" basis. The Company is the choice of communications providers, top retailers, and other important brands in software and connected technology. Its service programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, security and support, and home security and automation system onboarding and support. Its technology delivers its services to customers online via remote control and by telephone, leveraging the Nexus Platform. The Nexus Platform enables companies to successfully deliver the full support lifecycle, including customer onboarding and enablement, as well as traditional technology issue resolution. The Nexus Platform includes a unified workspace for support agents that combines remote support, guided and automated workflow, chat, telephony, ticketing and order taking; real-time monitoring for supervisors; a desktop client and subscriber portal; a revenue module; and business analytics and reporting. The Company markets its technology services through partners, who resell the services to their customers or include them in their service offerings. It markets its end-user software products directly, principally online, and through partners. It sales and marketing efforts are focused in North America. The Nexus Platform is marketed separately from its technology service offerings through a variety of demand generation programs. Its programs are based on core services such as; Device Set-up and Enablement, Device Repair, Network Services, Home Security and Automation System Onboarding and Enablement, Small Business Services, Onsite Services, and Online Data Backup with Cloud Data Access. Its end-user software products are; Malware Protection and Removal, PC Maintenance and Optimization, PC Registry Cleaning and Repair, and Smartphone / Tablet Maintenance and Optimization. It sells its services through partners, which includes communication providers, retailers, technology companies and others. The Company faces competition with privately-held companies focused on premium technology services, providers of electronics warranties, contact centers focused on technical support and other companies who offer technical support through partners.
» More Articles for SPRT

Headlines

Articles On GuruFocus.com
Aryaka Appoints Jim Hilbert as Senior VP of Global Sales Jul 15 2015 
Why I Would Not Buy Support.com (SPRT) Stock Mar 27 2014 
Chuck Royce Increases Stake in 3 Companies Jan 06 2014 
Weekly CEO Sells Highlight: News Corporation, Support.com Inc., TW Telecom Inc., Masco Corporation Feb 25 2013 
Weekly CFO Sells Highlight: CMCSA, MM, PIR, VAR, SPRT Nov 03 2012 
Support.com Inc. Reports Operating Results (10-K) Mar 11 2011 
Support.com Inc. Reports Operating Results (10-Q) May 08 2009 
SupportSoft Chooses Rackspace Hosting for IT Services Dec 15 2008 

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