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Also traded in: Germany

GuruFocus Financial Strength Rank measures how strong a company’s financial situation is. It is based on these factors

1. The debt burden that the company has as measured by its Interest coverage (current year).
2. Debt to revenue ratio. The lower, the better
3. Altman Z-score.

A company ranks high with financial strength is likely to withstand any business slowdowns and recessions.

Financial Strength : 7/10

vs
industry
vs
history
Cash to Debt No Debt
SPRT's Cash to Debt is ranked higher than
97% of the 1845 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 15.27 vs. SPRT: No Debt )
Ranked among companies with meaningful Cash to Debt only.
SPRT' s Cash to Debt Range Over the Past 10 Years
Min: 1.33  Med: 10000.00 Max: No Debt
Current: No Debt
Equity to Asset 0.87
SPRT's Equity to Asset is ranked higher than
90% of the 1748 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 0.61 vs. SPRT: 0.87 )
Ranked among companies with meaningful Equity to Asset only.
SPRT' s Equity to Asset Range Over the Past 10 Years
Min: -0.13  Med: 0.87 Max: 0.95
Current: 0.87
-0.13
0.95
Interest Coverage No Debt
SPRT's Interest Coverage is ranked higher than
97% of the 1190 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 60.98 vs. SPRT: No Debt )
Ranked among companies with meaningful Interest Coverage only.
SPRT' s Interest Coverage Range Over the Past 10 Years
Min: 9999.99  Med: 10000.00 Max: 9999.99
Current: No Debt
F-Score: 3
Z-Score: -0.15
M-Score: -4.20
WACC vs ROIC
7.98%
-308.86%
WACC
ROIC
GuruFocus Profitability Rank ranks how profitable a company is and how likely the company’s business will stay that way. It is based on these factors:

1. Operating Margin
2. Trend of the Operating Margin (5-year average). The company with an uptrend profit margin has a higher rank.
••3. Consistency of the profitability
4. Piotroski F-Score
5. Predictability Rank•

The maximum rank is 10. A rank of 7 or higher means a higher profitability and may stay that way. A rank of 3 or lower indicates that the company has had trouble to make a profit.

Profitability Rank is not directly related to the Financial Strength Rank. But if a company is consistently profitable, its financial strength will be stronger.

Profitability & Growth : 5/10

vs
industry
vs
history
Operating margin (%) -43.37
SPRT's Operating margin (%) is ranked lower than
87% of the 1795 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 4.71 vs. SPRT: -43.37 )
Ranked among companies with meaningful Operating margin (%) only.
SPRT' s Operating margin (%) Range Over the Past 10 Years
Min: -154.04  Med: -32.91 Max: 12.2
Current: -43.37
-154.04
12.2
Net-margin (%) -40.87
SPRT's Net-margin (%) is ranked lower than
86% of the 1794 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 3.19 vs. SPRT: -40.87 )
Ranked among companies with meaningful Net-margin (%) only.
SPRT' s Net-margin (%) Range Over the Past 10 Years
Min: -83.32  Med: -26.46 Max: 11.78
Current: -40.87
-83.32
11.78
ROE (%) -37.25
SPRT's ROE (%) is ranked lower than
85% of the 1744 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.64 vs. SPRT: -37.25 )
Ranked among companies with meaningful ROE (%) only.
SPRT' s ROE (%) Range Over the Past 10 Years
Min: -23.69  Med: -10.96 Max: 12.25
Current: -37.25
-23.69
12.25
ROA (%) -32.74
SPRT's ROA (%) is ranked lower than
87% of the 1839 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.80 vs. SPRT: -32.74 )
Ranked among companies with meaningful ROA (%) only.
SPRT' s ROA (%) Range Over the Past 10 Years
Min: -20.86  Med: -9.60 Max: 10.64
Current: -32.74
-20.86
10.64
ROC (Joel Greenblatt) (%) -593.56
SPRT's ROC (Joel Greenblatt) (%) is ranked lower than
89% of the 1812 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 20.69 vs. SPRT: -593.56 )
Ranked among companies with meaningful ROC (Joel Greenblatt) (%) only.
SPRT' s ROC (Joel Greenblatt) (%) Range Over the Past 10 Years
Min: -3421.22  Med: -1326.64 Max: 322.5
Current: -593.56
-3421.22
322.5
Revenue Growth (3Y)(%) 11.40
SPRT's Revenue Growth (3Y)(%) is ranked higher than
69% of the 1431 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.10 vs. SPRT: 11.40 )
Ranked among companies with meaningful Revenue Growth (3Y)(%) only.
SPRT' s Revenue Growth (3Y)(%) Range Over the Past 10 Years
Min: -28.3  Med: 3.20 Max: 99.7
Current: 11.4
-28.3
99.7
EBITDA Growth (3Y)(%) -54.70
SPRT's EBITDA Growth (3Y)(%) is ranked lower than
97% of the 1155 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 7.10 vs. SPRT: -54.70 )
Ranked among companies with meaningful EBITDA Growth (3Y)(%) only.
SPRT' s EBITDA Growth (3Y)(%) Range Over the Past 10 Years
Min: -54.7  Med: -8.65 Max: 197.5
Current: -54.7
-54.7
197.5
EPS Growth (3Y)(%) -43.60
SPRT's EPS Growth (3Y)(%) is ranked lower than
90% of the 1045 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 7.30 vs. SPRT: -43.60 )
Ranked among companies with meaningful EPS Growth (3Y)(%) only.
SPRT' s EPS Growth (3Y)(%) Range Over the Past 10 Years
Min: -62.9  Med: -21.90 Max: 36
Current: -43.6
-62.9
36
» SPRT's 10-Y Financials

Financials (Next Earnings Date: Est. 2016-07-29)


Revenue & Net Income
Cash & Debt
Oprt. Cash Flow & Free Cash Flow
Oprt. Cash Flow & Net Income

» Details

Guru Trades

Q2 2015

SPRT Guru Trades in Q2 2015

Jim Simons 837,900 sh (+42.89%)
Chuck Royce 4,435,450 sh (+15.60%)
Paul Tudor Jones 13,793 sh (unchged)
» More
Q3 2015

SPRT Guru Trades in Q3 2015

Jim Simons 1,120,900 sh (+33.77%)
Chuck Royce 4,435,450 sh (unchged)
Paul Tudor Jones 13,793 sh (unchged)
» More
Q4 2015

SPRT Guru Trades in Q4 2015

Jim Simons 1,510,200 sh (+34.73%)
Paul Tudor Jones 13,793 sh (unchged)
Chuck Royce 3,723,341 sh (-16.05%)
» More
Q1 2016

SPRT Guru Trades in Q1 2016

Jim Simons 1,746,600 sh (+15.65%)
Paul Tudor Jones 13,793 sh (unchged)
Chuck Royce 3,278,146 sh (-11.96%)
» More
» Details

Insider Trades

Latest Guru Trades with SPRT

(List those with share number changes of more than 20%, or impact to portfolio more than 0.1%)

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Business Description

Industry: Application Software » Software - Infrastructure
Compare:LSE:MPM, XCNQ:RSS, NAS:UPIP, TSE:2169, TSE:3850, LSE:BDI » details
Traded in other countries:SQT.Germany,
support.com Inc provides cloud-based services and software to resolve connected technology issues quickly, boost their support productivity. It also offers turnkey solutions & Nexus Platform separately on a software-as-a-service basis.

Support.com Inc was incorporated in the state of Delaware on December 3, 1997. The Company is a provider of cloud-based services and software that enable technology support for a connected world. Its cloud-based Nexus Service Platform "Nexus Platform" enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. It offers turnkey solutions including technology and labor and it also provides the Nexus Platform separately on a software-as-a-service "SaaS" basis. The Company is the choice of communications providers, top retailers, and other important brands in software and connected technology. Its service programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, security and support, and home security and automation system onboarding and support. Its technology delivers its services to customers online via remote control and by telephone, leveraging the Nexus Platform. The Nexus Platform enables companies to successfully deliver the full support lifecycle, including customer onboarding and enablement, as well as traditional technology issue resolution. The Nexus Platform includes a unified workspace for support agents that combines remote support, guided and automated workflow, chat, telephony, ticketing and order taking; real-time monitoring for supervisors; a desktop client and subscriber portal; a revenue module; and business analytics and reporting. The Company markets its technology services through partners, who resell the services to their customers or include them in their service offerings. It markets its end-user software products directly, principally online, and through partners. It sales and marketing efforts are focused in North America. The Nexus Platform is marketed separately from its technology service offerings through a variety of demand generation programs. Its programs are based on core services such as; Device Set-up and Enablement, Device Repair, Network Services, Home Security and Automation System Onboarding and Enablement, Small Business Services, Onsite Services, and Online Data Backup with Cloud Data Access. Its end-user software products are; Malware Protection and Removal, PC Maintenance and Optimization, PC Registry Cleaning and Repair, and Smartphone / Tablet Maintenance and Optimization. It sells its services through partners, which includes communication providers, retailers, technology companies and others. The Company faces competition with privately-held companies focused on premium technology services, providers of electronics warranties, contact centers focused on technical support and other companies who offer technical support through partners.

Ratios

vs
industry
vs
history
P/B 0.65
SPRT's P/B is ranked higher than
92% of the 1833 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.75 vs. SPRT: 0.65 )
Ranked among companies with meaningful P/B only.
SPRT' s P/B Range Over the Past 10 Years
Min: 0.55  Med: 1.50 Max: 4
Current: 0.65
0.55
4
P/S 0.62
SPRT's P/S is ranked higher than
82% of the 1876 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.21 vs. SPRT: 0.62 )
Ranked among companies with meaningful P/S only.
SPRT' s P/S Range Over the Past 10 Years
Min: 0.51  Med: 3.35 Max: 21.8
Current: 0.62
0.51
21.8
EV-to-EBIT 0.56
SPRT's EV-to-EBIT is ranked higher than
99% of the 1229 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 16.41 vs. SPRT: 0.56 )
Ranked among companies with meaningful EV-to-EBIT only.
SPRT' s EV-to-EBIT Range Over the Past 10 Years
Min: -29  Med: -2.90 Max: 274.2
Current: 0.56
-29
274.2
EV-to-EBITDA 0.59
SPRT's EV-to-EBITDA is ranked higher than
99% of the 1329 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 12.97 vs. SPRT: 0.59 )
Ranked among companies with meaningful EV-to-EBITDA only.
SPRT' s EV-to-EBITDA Range Over the Past 10 Years
Min: -46.4  Med: -3.20 Max: 69.5
Current: 0.59
-46.4
69.5
Current Ratio 7.83
SPRT's Current Ratio is ranked higher than
92% of the 1664 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.96 vs. SPRT: 7.83 )
Ranked among companies with meaningful Current Ratio only.
SPRT' s Current Ratio Range Over the Past 10 Years
Min: 0.92  Med: 6.78 Max: 19.51
Current: 7.83
0.92
19.51
Quick Ratio 7.83
SPRT's Quick Ratio is ranked higher than
93% of the 1664 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.84 vs. SPRT: 7.83 )
Ranked among companies with meaningful Quick Ratio only.
SPRT' s Quick Ratio Range Over the Past 10 Years
Min: 0.92  Med: 6.78 Max: 19.51
Current: 7.83
0.92
19.51
Days Sales Outstanding 53.98
SPRT's Days Sales Outstanding is ranked higher than
65% of the 1475 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 68.77 vs. SPRT: 53.98 )
Ranked among companies with meaningful Days Sales Outstanding only.
SPRT' s Days Sales Outstanding Range Over the Past 10 Years
Min: 15.78  Med: 65.44 Max: 122.76
Current: 53.98
15.78
122.76
Days Payable 10.38
SPRT's Days Payable is ranked lower than
89% of the 1337 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 43.53 vs. SPRT: 10.38 )
Ranked among companies with meaningful Days Payable only.
SPRT' s Days Payable Range Over the Past 10 Years
Min: 2.17  Med: 7.59 Max: 25.63
Current: 10.38
2.17
25.63

Valuation & Return

vs
industry
vs
history
Price/Net Cash 0.85
SPRT's Price/Net Cash is ranked higher than
99% of the 645 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 10.64 vs. SPRT: 0.85 )
Ranked among companies with meaningful Price/Net Cash only.
SPRT' s Price/Net Cash Range Over the Past 10 Years
Min: 0.91  Med: 2.85 Max: 51
Current: 0.85
0.91
51
Price/Net Current Asset Value 0.69
SPRT's Price/Net Current Asset Value is ranked higher than
98% of the 1185 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 6.58 vs. SPRT: 0.69 )
Ranked among companies with meaningful Price/Net Current Asset Value only.
SPRT' s Price/Net Current Asset Value Range Over the Past 10 Years
Min: 0.74  Med: 2.45 Max: 23.38
Current: 0.69
0.74
23.38
Price/Tangible Book 0.66
SPRT's Price/Tangible Book is ranked higher than
93% of the 1531 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 4.00 vs. SPRT: 0.66 )
Ranked among companies with meaningful Price/Tangible Book only.
SPRT' s Price/Tangible Book Range Over the Past 10 Years
Min: 0.71  Med: 2.38 Max: 21.94
Current: 0.66
0.71
21.94
Price/Median PS Value 0.19
SPRT's Price/Median PS Value is ranked higher than
98% of the 1666 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.10 vs. SPRT: 0.19 )
Ranked among companies with meaningful Price/Median PS Value only.
SPRT' s Price/Median PS Value Range Over the Past 10 Years
Min: 0.2  Med: 1.08 Max: 10.53
Current: 0.19
0.2
10.53
Earnings Yield (Greenblatt) (%) 178.57
SPRT's Earnings Yield (Greenblatt) (%) is ranked higher than
99% of the 1914 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.30 vs. SPRT: 178.57 )
Ranked among companies with meaningful Earnings Yield (Greenblatt) (%) only.
SPRT' s Earnings Yield (Greenblatt) (%) Range Over the Past 10 Years
Min: 0.4  Med: 6.50 Max: 22935.4
Current: 178.57
0.4
22935.4

More Statistics

Revenue (TTM) (Mil) $70.77
EPS (TTM) $ -0.53
Beta0.82
Short Percentage of Float0.09%
52-Week Range $0.70 - 1.49
Shares Outstanding (Mil)54.96
» More Articles for SPRT

Headlines

Articles On GuruFocus.com
Officers of Support.com Acquire Shares of Company Stock Aug 07 2015 
Why I Would Not Buy Support.com (SPRT) Stock Mar 27 2014 
Chuck Royce Increases Stake in 3 Companies Jan 06 2014 
Weekly CEO Sells Highlight: News Corporation, Support.com Inc., TW Telecom Inc., Masco Corporation Feb 25 2013 
Weekly CFO Sells Highlight: CMCSA, MM, PIR, VAR, SPRT Nov 03 2012 
Support.com Inc. Reports Operating Results (10-K) Mar 11 2011 
Support.com Inc. Reports Operating Results (10-Q) May 08 2009 

More From Other Websites
SUPPORT.COM, INC. Files SEC form 8-K, Entry into a Material Definitive Agreement, Financial... May 26 2016
Support.com to Participate on a Tech Support Panel at Parks Associates CONNECTIONS™: The Premier... May 23 2016
Support.com Sends Letter to Stockholders May 23 2016
Support.com Sends Letter to Stockholders May 23 2016
Support.com to Present at the 17th Annual B. Riley & Co. Investor Conference May 20 2016
Support.com to Present at the 17th Annual B. Riley & Co. Investor Conference May 20 2016
Support.com Cloud SuiteApp Achieves ‘Built for NetSuite’ Verification May 18 2016
Support.com, Inc. :SPRT-US: Earnings Analysis: Q1, 2016 By the Numbers May 17 2016
Support.com Files Definitive Proxy Materials and Sends Letter to Stockholders May 17 2016
VIEX Issues Letter To Fellow Support.com Stockholders May 17 2016
Support.com Files Definitive Proxy Materials and Sends Letter to Stockholders May 17 2016
CORRECTING and REPLACING Support.com to Present at the Drexel Hamilton Micro-Cap Investor Forum May 12 2016
SUPPORT.COM, INC. Financials May 07 2016
Support.com to Present at the Drexel Hamilton Micro-Cap Investor Forum May 06 2016
Support.com to Present at the Drexel Hamilton Micro-Cap Investor Forum May 06 2016
SUPPORT.COM, INC. Files SEC form 10-Q, Quarterly Report May 02 2016
Support.com reports 1Q loss Apr 27 2016
Support.com reports 1Q loss Apr 27 2016
Support.com Inc Earnings Call scheduled for 4:30 pm ET today Apr 27 2016
Support.com Reports First Quarter 2016 Financial Results Apr 27 2016

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