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GuruFocus Financial Strength Rank measures how strong a company’s financial situation is. It is based on these factors

1. The debt burden that the company has as measured by its Interest coverage (current year).
2. Debt to revenue ratio. The lower, the better
3. Altman Z-score.

A company ranks high with financial strength is likely to withstand any business slowdowns and recessions.

Financial Strength : 8/10

vs
industry
vs
history
Cash to Debt No Debt
SPRT's Cash to Debt is ranked higher than
93% of the 2118 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 4.93 vs. SPRT: No Debt )
SPRT' s 10-Year Cash to Debt Range
Min: 1.33   Max: No Debt
Current: No Debt

Equity to Asset 0.88
SPRT's Equity to Asset is ranked higher than
96% of the 2048 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 0.60 vs. SPRT: 0.88 )
SPRT' s 10-Year Equity to Asset Range
Min: -0.13   Max: 0.95
Current: 0.88

-0.13
0.95
Interest Coverage No Debt
SPRT's Interest Coverage is ranked higher than
75% of the 1326 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1176.93 vs. SPRT: No Debt )
SPRT' s 10-Year Interest Coverage Range
Min: 89.74   Max: 9999.99
Current: No Debt

89.74
9999.99
F-Score: 6
Z-Score: 4.01
M-Score: -2.12
GuruFocus Profitability Rank ranks how profitable a company is and how likely the company’s business will stay that way. It is based on these factors:

1. Operating Margin
2. Trend of the Operating Margin (5-year average). The company with an uptrend profit margin has a higher rank.
••3. Consistency of the profitability
4. Piotroski F-Score
5. Predictability Rank•

The maximum rank is 10. A rank of 7 or higher means a higher profitability and may stay that way. A rank of 3 or lower indicates that the company has had trouble to make a profit.

Profitability Rank is not directly related to the Financial Strength Rank. But if a company is consistently profitable, its financial strength will be stronger.

Profitability & Growth : 5/10

vs
industry
vs
history
Operating margin (%) -3.80
SPRT's Operating margin (%) is ranked higher than
55% of the 2100 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.37 vs. SPRT: -3.80 )
SPRT' s 10-Year Operating margin (%) Range
Min: -502.63   Max: 17.67
Current: -3.8

-502.63
17.67
Net-margin (%) -4.20
SPRT's Net-margin (%) is ranked higher than
56% of the 2100 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 3.67 vs. SPRT: -4.20 )
SPRT' s 10-Year Net-margin (%) Range
Min: -420.87   Max: 17.68
Current: -4.2

-420.87
17.68
ROE (%) -3.63
SPRT's ROE (%) is ranked higher than
57% of the 2033 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 6.20 vs. SPRT: -3.63 )
SPRT' s 10-Year ROE (%) Range
Min: -133.74   Max: 13.74
Current: -3.63

-133.74
13.74
ROA (%) -3.22
SPRT's ROA (%) is ranked higher than
56% of the 2126 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 3.37 vs. SPRT: -3.22 )
SPRT' s 10-Year ROA (%) Range
Min: -83.54   Max: 10.64
Current: -3.22

-83.54
10.64
ROC (Joel Greenblatt) (%) -60.11
SPRT's ROC (Joel Greenblatt) (%) is ranked higher than
52% of the 2105 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 29.03 vs. SPRT: -60.11 )
SPRT' s 10-Year ROC (Joel Greenblatt) (%) Range
Min: -3421.22   Max: 977.06
Current: -60.11

-3421.22
977.06
Revenue Growth (3Y)(%) 20.40
SPRT's Revenue Growth (3Y)(%) is ranked higher than
92% of the 1666 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.60 vs. SPRT: 20.40 )
SPRT' s 10-Year Revenue Growth (3Y)(%) Range
Min: -52.4   Max: 94.9
Current: 20.4

-52.4
94.9
» SPRT's 10-Y Financials

Financials


Revenue & Net Income
Cash & Debt
Oprt. Cash Flow & Free Cash Flow

» Details

Guru Trades

Q1 2014

SPRT Guru Trades in Q1 2014

Jim Simons 501,876 sh (+121.28%)
Steven Cohen Sold Out
Paul Tudor Jones Sold Out
Chuck Royce 2,343,104 sh (-44.06%)
» More
Q2 2014

SPRT Guru Trades in Q2 2014

George Soros 40,400 sh (New)
Chuck Royce 2,412,459 sh (+2.96%)
Jim Simons 452,426 sh (-9.85%)
» More
Q3 2014

SPRT Guru Trades in Q3 2014

Paul Tudor Jones 13,793 sh (New)
Chuck Royce 3,351,059 sh (+38.91%)
George Soros Sold Out
Jim Simons 291,700 sh (-35.53%)
» More
Q4 2014

SPRT Guru Trades in Q4 2014

Jim Simons 422,101 sh (+44.7%)
Chuck Royce 4,109,759 sh (+22.64%)
Paul Tudor Jones 13,793 sh (unchged)
» More
» Details

Insider Trades

Latest Guru Trades with SPRT

(List those with share number changes of more than 20%, or impact to portfolio more than 0.1%)

GuruDate Trades Impact to Portfolio Price Range * (?) Current Price Change from Average Current Shares
George Soros 2014-09-30 Sold Out $2.18 - $2.67 $ 1.71-29%0
George Soros 2014-06-30 New Buy$2.21 - $2.61 $ 1.71-28%40400
Premium More recent guru trades are included for Premium Members only!!
Premium More recent guru trades are included for USA Subscribe Members only!!
» Interactive Charts

Peter Lynch Chart ( What is Peter Lynch Charts )

Ratios

vs
industry
vs
history
P/E(ttm) 57.00
SPRT's P/E(ttm) is ranked higher than
72% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 56.70 vs. SPRT: 57.00 )
SPRT' s 10-Year P/E(ttm) Range
Min: 12.3   Max: 183.85
Current: 57

12.3
183.85
Forward P/E 28.17
SPRT's Forward P/E is ranked higher than
84% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 0.00 vs. SPRT: 28.17 )
N/A
PE(NRI) 57.00
SPRT's PE(NRI) is ranked higher than
72% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 59.00 vs. SPRT: 57.00 )
SPRT' s 10-Year PE(NRI) Range
Min: 12.3   Max: 239
Current: 57

12.3
239
P/B 0.97
SPRT's P/B is ranked higher than
93% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 3.32 vs. SPRT: 0.97 )
SPRT' s 10-Year P/B Range
Min: 0.71   Max: 4.36
Current: 0.97

0.71
4.36
P/S 1.08
SPRT's P/S is ranked higher than
83% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.67 vs. SPRT: 1.08 )
SPRT' s 10-Year P/S Range
Min: 1.06   Max: 17.73
Current: 1.08

1.06
17.73
PFCF 17.10
SPRT's PFCF is ranked higher than
88% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 102.32 vs. SPRT: 17.10 )
SPRT' s 10-Year PFCF Range
Min: 2.49   Max: 225
Current: 17.1

2.49
225
POCF 17.10
SPRT's POCF is ranked higher than
79% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 28.43 vs. SPRT: 17.10 )
SPRT' s 10-Year POCF Range
Min: 12.95   Max: 517
Current: 17.1

12.95
517
EV-to-EBIT 8.45
SPRT's EV-to-EBIT is ranked higher than
92% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 36.34 vs. SPRT: 8.45 )
SPRT' s 10-Year EV-to-EBIT Range
Min: -29.6   Max: 251
Current: 8.45

-29.6
251
Current Ratio 8.36
SPRT's Current Ratio is ranked higher than
97% of the 2080 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.88 vs. SPRT: 8.36 )
SPRT' s 10-Year Current Ratio Range
Min: 0.92   Max: 19.51
Current: 8.36

0.92
19.51
Quick Ratio 8.36
SPRT's Quick Ratio is ranked higher than
97% of the 2080 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.77 vs. SPRT: 8.36 )
SPRT' s 10-Year Quick Ratio Range
Min: 0.92   Max: 19.51
Current: 8.36

0.92
19.51
Days Sales Outstanding 64.33
SPRT's Days Sales Outstanding is ranked higher than
79% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 84.50 vs. SPRT: 64.33 )
SPRT' s 10-Year Days Sales Outstanding Range
Min: 42.41   Max: 392.17
Current: 64.33

42.41
392.17

Valuation & Return

vs
industry
vs
history
Price/Net Cash 1.49
SPRT's Price/Net Cash is ranked higher than
100% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 0.00 vs. SPRT: 1.49 )
SPRT' s 10-Year Price/Net Cash Range
Min: 1.14   Max: 51
Current: 1.49

1.14
51
Price/Net Current Asset Value 1.26
SPRT's Price/Net Current Asset Value is ranked higher than
99% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 0.00 vs. SPRT: 1.26 )
SPRT' s 10-Year Price/Net Current Asset Value Range
Min: 1.12   Max: 25.52
Current: 1.26

1.12
25.52
Price/Tangible Book 1.17
SPRT's Price/Tangible Book is ranked higher than
94% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 8.39 vs. SPRT: 1.17 )
SPRT' s 10-Year Price/Tangible Book Range
Min: 1.01   Max: 22.19
Current: 1.17

1.01
22.19
Price/Median PS Value 0.29
SPRT's Price/Median PS Value is ranked higher than
98% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.28 vs. SPRT: 0.29 )
SPRT' s 10-Year Price/Median PS Value Range
Min: 0.37   Max: 9.54
Current: 0.29

0.37
9.54
Price/Graham Number 1.73
SPRT's Price/Graham Number is ranked higher than
87% of the 2303 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 16.38 vs. SPRT: 1.73 )
SPRT' s 10-Year Price/Graham Number Range
Min: 1.15   Max: 5.81
Current: 1.73

1.15
5.81
Earnings Yield (Greenblatt) 11.80
SPRT's Earnings Yield (Greenblatt) is ranked higher than
91% of the 2102 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 3.40 vs. SPRT: 11.80 )
SPRT' s 10-Year Earnings Yield (Greenblatt) Range
Min: 0.4   Max: 19.8
Current: 11.8

0.4
19.8

Business Description

Industry: Application Software » Software - Infrastructure
Compare:MSFT, ORCL, VMW, CTXS, CA » details
Traded in other countries:SQT.Germany,
Support.com Inc was incorporated in the state of Delaware on December 3, 1997. The Company is a provider of cloud-based services and software that enable technology support for a connected world. Its cloud-based Nexus Service Platform "Nexus Platform" enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. It offers turnkey solutions including technology and labor and it also provides the Nexus Platform separately on a software-as-a-service "SaaS" basis. The Company is the choice of communications providers, top retailers, and other important brands in software and connected technology. Its service programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, security and support, and home security and automation system onboarding and support. Its technology delivers its services to customers online via remote control and by telephone, leveraging the Nexus Platform. The Nexus Platform enables companies to successfully deliver the full support lifecycle, including customer onboarding and enablement, as well as traditional technology issue resolution. The Nexus Platform includes a unified workspace for support agents that combines remote support, guided and automated workflow, chat, telephony, ticketing and order taking; real-time monitoring for supervisors; a desktop client and subscriber portal; a revenue module; and business analytics and reporting. The Company markets its technology services through partners, who resell the services to their customers or include them in their service offerings. It markets its end-user software products directly, principally online, and through partners. It sales and marketing efforts are focused in North America. The Nexus Platform is marketed separately from its technology service offerings through a variety of demand generation programs. Its programs are based on core services such as; Device Set-up and Enablement, Device Repair, Network Services, Home Security and Automation System Onboarding and Enablement, Small Business Services, Onsite Services, and Online Data Backup with Cloud Data Access. Its end-user software products are; Malware Protection and Removal, PC Maintenance and Optimization, PC Registry Cleaning and Repair, and Smartphone / Tablet Maintenance and Optimization. It sells its services through partners, which includes communication providers, retailers, technology companies and others. The Company faces competition with privately-held companies focused on premium technology services, providers of electronics warranties, contact centers focused on technical support and other companies who offer technical support through partners.
» More Articles for SPRT

Headlines

Articles On GuruFocus.com
Why I Would Not Buy Support.com (SPRT) Stock Mar 27 2014 
Chuck Royce Increases Stake in 3 Companies Jan 06 2014 
Weekly CEO Sells Highlight: News Corporation, Support.com Inc., TW Telecom Inc., Masco Corporation Feb 25 2013 
Weekly CFO Sells Highlight: CMCSA, MM, PIR, VAR, SPRT Nov 03 2012 
Support.com Inc. Reports Operating Results (10-K) Mar 11 2011 
Support.com Inc. Reports Operating Results (10-Q) May 08 2009 
SupportSoft Chooses Rackspace Hosting for IT Services Dec 15 2008 

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