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Also traded in: Germany

GuruFocus Financial Strength Rank measures how strong a company’s financial situation is. It is based on these factors

1. The debt burden that the company has as measured by its Interest coverage (current year).
2. Debt to revenue ratio. The lower, the better
3. Altman Z-score.

A company ranks high with financial strength is likely to withstand any business slowdowns and recessions.

Financial Strength : 7/10

vs
industry
vs
history
Cash to Debt No Debt
SPRT's Cash to Debt is ranked higher than
97% of the 1806 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 8.17 vs. SPRT: No Debt )
Ranked among companies with meaningful Cash to Debt only.
SPRT' s Cash to Debt Range Over the Past 10 Years
Min: 1.33  Med: 10000.00 Max: No Debt
Current: No Debt
Equity to Asset 0.89
SPRT's Equity to Asset is ranked higher than
92% of the 1719 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 0.61 vs. SPRT: 0.89 )
Ranked among companies with meaningful Equity to Asset only.
SPRT' s Equity to Asset Range Over the Past 10 Years
Min: -0.13  Med: 0.87 Max: 0.95
Current: 0.89
-0.13
0.95
Interest Coverage No Debt
SPRT's Interest Coverage is ranked higher than
95% of the 1173 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 613.26 vs. SPRT: No Debt )
Ranked among companies with meaningful Interest Coverage only.
SPRT' s Interest Coverage Range Over the Past 10 Years
Min: 9999.99  Med: 10000.00 Max: 9999.99
Current: No Debt
F-Score: 3
Z-Score: 1.06
M-Score: -3.80
GuruFocus Profitability Rank ranks how profitable a company is and how likely the company’s business will stay that way. It is based on these factors:

1. Operating Margin
2. Trend of the Operating Margin (5-year average). The company with an uptrend profit margin has a higher rank.
••3. Consistency of the profitability
4. Piotroski F-Score
5. Predictability Rank•

The maximum rank is 10. A rank of 7 or higher means a higher profitability and may stay that way. A rank of 3 or lower indicates that the company has had trouble to make a profit.

Profitability Rank is not directly related to the Financial Strength Rank. But if a company is consistently profitable, its financial strength will be stronger.

Profitability & Growth : 5/10

vs
industry
vs
history
Operating margin (%) -30.39
SPRT's Operating margin (%) is ranked lower than
84% of the 1762 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 4.75 vs. SPRT: -30.39 )
Ranked among companies with meaningful Operating margin (%) only.
SPRT' s Operating margin (%) Range Over the Past 10 Years
Min: -502.63  Med: -32.91 Max: 12.2
Current: -30.39
-502.63
12.2
Net-margin (%) -28.90
SPRT's Net-margin (%) is ranked lower than
83% of the 1763 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 3.38 vs. SPRT: -28.90 )
Ranked among companies with meaningful Net-margin (%) only.
SPRT' s Net-margin (%) Range Over the Past 10 Years
Min: -280.52  Med: -26.46 Max: 11.78
Current: -28.9
-280.52
11.78
ROE (%) -27.32
SPRT's ROE (%) is ranked lower than
82% of the 1707 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.90 vs. SPRT: -27.32 )
Ranked among companies with meaningful ROE (%) only.
SPRT' s ROE (%) Range Over the Past 10 Years
Min: -23.69  Med: -10.96 Max: 12.25
Current: -27.32
-23.69
12.25
ROA (%) -24.12
SPRT's ROA (%) is ranked lower than
83% of the 1810 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 3.01 vs. SPRT: -24.12 )
Ranked among companies with meaningful ROA (%) only.
SPRT' s ROA (%) Range Over the Past 10 Years
Min: -20.86  Med: -9.60 Max: 10.64
Current: -24.12
-20.86
10.64
ROC (Joel Greenblatt) (%) -438.72
SPRT's ROC (Joel Greenblatt) (%) is ranked lower than
88% of the 1778 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 22.73 vs. SPRT: -438.72 )
Ranked among companies with meaningful ROC (Joel Greenblatt) (%) only.
SPRT' s ROC (Joel Greenblatt) (%) Range Over the Past 10 Years
Min: -3421.22  Med: -1506.45 Max: 322.54
Current: -438.72
-3421.22
322.54
Revenue Growth (3Y)(%) 11.50
SPRT's Revenue Growth (3Y)(%) is ranked higher than
71% of the 1367 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 4.90 vs. SPRT: 11.50 )
Ranked among companies with meaningful Revenue Growth (3Y)(%) only.
SPRT' s Revenue Growth (3Y)(%) Range Over the Past 10 Years
Min: -52.4  Med: 10.70 Max: 94.9
Current: 11.5
-52.4
94.9
EBITDA Growth (3Y)(%) -56.30
SPRT's EBITDA Growth (3Y)(%) is ranked lower than
96% of the 1109 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 6.90 vs. SPRT: -56.30 )
Ranked among companies with meaningful EBITDA Growth (3Y)(%) only.
SPRT' s EBITDA Growth (3Y)(%) Range Over the Past 10 Years
Min: 0  Med: -50.00 Max: 27.5
Current: -56.3
0
27.5
EPS Growth (3Y)(%) -43.60
SPRT's EPS Growth (3Y)(%) is ranked lower than
90% of the 1027 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 5.80 vs. SPRT: -43.60 )
Ranked among companies with meaningful EPS Growth (3Y)(%) only.
SPRT' s EPS Growth (3Y)(%) Range Over the Past 10 Years
Min: -62.9  Med: -27.85 Max: 36
Current: -43.6
-62.9
36
» SPRT's 10-Y Financials

Financials (Next Earnings Date: 2016-02-17)


Revenue & Net Income
Cash & Debt
Oprt. Cash Flow & Free Cash Flow

» Details

Guru Trades

Q1 2015

SPRT Guru Trades in Q1 2015

Jim Simons 586,400 sh (+38.92%)
Paul Tudor Jones 13,793 sh (unchged)
Chuck Royce 3,836,959 sh (-6.64%)
» More
Q2 2015

SPRT Guru Trades in Q2 2015

Jim Simons 837,900 sh (+42.89%)
Chuck Royce 4,435,450 sh (+15.60%)
Paul Tudor Jones 13,793 sh (unchged)
» More
Q3 2015

SPRT Guru Trades in Q3 2015

Jim Simons 1,120,900 sh (+33.77%)
Paul Tudor Jones 13,793 sh (unchged)
Chuck Royce 4,435,450 sh (unchged)
» More
Q4 2015

SPRT Guru Trades in Q4 2015

Jim Simons 1,510,200 sh (+34.73%)
Chuck Royce 3,723,341 sh (-16.05%)
» More
» Details

Insider Trades

Latest Guru Trades with SPRT

(List those with share number changes of more than 20%, or impact to portfolio more than 0.1%)

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Ratios

vs
industry
vs
history
Forward P/E 28.17
SPRT's Forward P/E is ranked lower than
79% of the 954 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 16.34 vs. SPRT: 28.17 )
Ranked among companies with meaningful Forward P/E only.
N/A
P/B 0.53
SPRT's P/B is ranked higher than
93% of the 2331 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.27 vs. SPRT: 0.53 )
Ranked among companies with meaningful P/B only.
SPRT' s P/B Range Over the Past 10 Years
Min: 0.55  Med: 1.54 Max: 3.99
Current: 0.53
0.55
3.99
P/S 0.47
SPRT's P/S is ranked higher than
84% of the 2330 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.63 vs. SPRT: 0.47 )
Ranked among companies with meaningful P/S only.
SPRT' s P/S Range Over the Past 10 Years
Min: 0.48  Med: 3.42 Max: 17.73
Current: 0.47
0.48
17.73
EV-to-EBIT 1.11
SPRT's EV-to-EBIT is ranked higher than
98% of the 1788 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 16.33 vs. SPRT: 1.11 )
Ranked among companies with meaningful EV-to-EBIT only.
SPRT' s EV-to-EBIT Range Over the Past 10 Years
Min: -29.6  Med: -2.95 Max: 274.2
Current: 1.11
-29.6
274.2
EV-to-EBITDA 1.18
SPRT's EV-to-EBITDA is ranked higher than
98% of the 1929 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 12.08 vs. SPRT: 1.18 )
Ranked among companies with meaningful EV-to-EBITDA only.
SPRT' s EV-to-EBITDA Range Over the Past 10 Years
Min: -47.3  Med: -3.20 Max: 69.5
Current: 1.18
-47.3
69.5
Current Ratio 9.40
SPRT's Current Ratio is ranked higher than
94% of the 1733 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.97 vs. SPRT: 9.40 )
Ranked among companies with meaningful Current Ratio only.
SPRT' s Current Ratio Range Over the Past 10 Years
Min: 0.92  Med: 6.70 Max: 19.51
Current: 9.4
0.92
19.51
Quick Ratio 9.40
SPRT's Quick Ratio is ranked higher than
94% of the 1733 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.88 vs. SPRT: 9.40 )
Ranked among companies with meaningful Quick Ratio only.
SPRT' s Quick Ratio Range Over the Past 10 Years
Min: 0.92  Med: 6.70 Max: 19.51
Current: 9.4
0.92
19.51
Days Sales Outstanding 48.94
SPRT's Days Sales Outstanding is ranked higher than
74% of the 1430 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 70.48 vs. SPRT: 48.94 )
Ranked among companies with meaningful Days Sales Outstanding only.
SPRT' s Days Sales Outstanding Range Over the Past 10 Years
Min: 42.41  Med: 68.14 Max: 122.76
Current: 48.94
42.41
122.76
Days Payable 3.14
SPRT's Days Payable is ranked lower than
96% of the 1290 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 44.10 vs. SPRT: 3.14 )
Ranked among companies with meaningful Days Payable only.
SPRT' s Days Payable Range Over the Past 10 Years
Min: 2.17  Med: 7.59 Max: 31.52
Current: 3.14
2.17
31.52

Valuation & Return

vs
industry
vs
history
Price/Net Cash 0.69
SPRT's Price/Net Cash is ranked higher than
98% of the 731 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 10.10 vs. SPRT: 0.69 )
Ranked among companies with meaningful Price/Net Cash only.
SPRT' s Price/Net Cash Range Over the Past 10 Years
Min: 1.04  Med: 2.90 Max: 51
Current: 0.69
1.04
51
Price/Net Current Asset Value 0.57
SPRT's Price/Net Current Asset Value is ranked higher than
98% of the 1517 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 9999.00 vs. SPRT: 0.57 )
Ranked among companies with meaningful Price/Net Current Asset Value only.
SPRT' s Price/Net Current Asset Value Range Over the Past 10 Years
Min: 0.85  Med: 2.56 Max: 23.38
Current: 0.57
0.85
23.38
Price/Tangible Book 0.55
SPRT's Price/Tangible Book is ranked higher than
94% of the 1823 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 9999.00 vs. SPRT: 0.55 )
Ranked among companies with meaningful Price/Tangible Book only.
SPRT' s Price/Tangible Book Range Over the Past 10 Years
Min: 0.82  Med: 2.51 Max: 21.88
Current: 0.55
0.82
21.88
Price/Projected FCF 3.13
SPRT's Price/Projected FCF is ranked lower than
78% of the 1231 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.48 vs. SPRT: 3.13 )
Ranked among companies with meaningful Price/Projected FCF only.
SPRT' s Price/Projected FCF Range Over the Past 10 Years
Min: 1.51  Med: 2.36 Max: 70.5
Current: 3.13
1.51
70.5
Price/Median PS Value 0.14
SPRT's Price/Median PS Value is ranked higher than
99% of the 2112 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 1.03 vs. SPRT: 0.14 )
Ranked among companies with meaningful Price/Median PS Value only.
SPRT' s Price/Median PS Value Range Over the Past 10 Years
Min: 0.21  Med: 1.06 Max: 10.28
Current: 0.14
0.21
10.28
Earnings Yield (Greenblatt) (%) 90.18
SPRT's Earnings Yield (Greenblatt) (%) is ranked higher than
99% of the 1745 Companies
in the Global Software - Infrastructure industry.

( Industry Median: 2.60 vs. SPRT: 90.18 )
Ranked among companies with meaningful Earnings Yield (Greenblatt) (%) only.
SPRT' s Earnings Yield (Greenblatt) (%) Range Over the Past 10 Years
Min: 0.4  Med: 5.75 Max: 22935.4
Current: 90.18
0.4
22935.4

More Statistics

Revenue(Mil) $84
EPS $ -0.44
Beta0.80
Short Percentage of Float0.60%
52-Week Range $0.72 - 1.91
Shares Outstanding(Mil)54.72

Analyst Estimate

Dec15
Revenue(Mil)
EPS($) -0.01
EPS without NRI($) -0.01

Latest Earnings Webcast

» More Conference Calls

Business Description

Industry: Application Software » Software - Infrastructure
Compare:MSFT, ORCL, VMW, CTXS, CA » details
Traded in other countries:SQT.Germany,
Support.com Inc was incorporated in the state of Delaware on December 3, 1997. The Company is a provider of cloud-based services and software that enable technology support for a connected world. Its cloud-based Nexus Service Platform "Nexus Platform" enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. It offers turnkey solutions including technology and labor and it also provides the Nexus Platform separately on a software-as-a-service "SaaS" basis. The Company is the choice of communications providers, top retailers, and other important brands in software and connected technology. Its service programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, security and support, and home security and automation system onboarding and support. Its technology delivers its services to customers online via remote control and by telephone, leveraging the Nexus Platform. The Nexus Platform enables companies to successfully deliver the full support lifecycle, including customer onboarding and enablement, as well as traditional technology issue resolution. The Nexus Platform includes a unified workspace for support agents that combines remote support, guided and automated workflow, chat, telephony, ticketing and order taking; real-time monitoring for supervisors; a desktop client and subscriber portal; a revenue module; and business analytics and reporting. The Company markets its technology services through partners, who resell the services to their customers or include them in their service offerings. It markets its end-user software products directly, principally online, and through partners. It sales and marketing efforts are focused in North America. The Nexus Platform is marketed separately from its technology service offerings through a variety of demand generation programs. Its programs are based on core services such as; Device Set-up and Enablement, Device Repair, Network Services, Home Security and Automation System Onboarding and Enablement, Small Business Services, Onsite Services, and Online Data Backup with Cloud Data Access. Its end-user software products are; Malware Protection and Removal, PC Maintenance and Optimization, PC Registry Cleaning and Repair, and Smartphone / Tablet Maintenance and Optimization. It sells its services through partners, which includes communication providers, retailers, technology companies and others. The Company faces competition with privately-held companies focused on premium technology services, providers of electronics warranties, contact centers focused on technical support and other companies who offer technical support through partners.
» More Articles for SPRT

Headlines

Articles On GuruFocus.com
Officers of Support.com Acquire Shares of Company Stock Aug 07 2015 
Why I Would Not Buy Support.com (SPRT) Stock Mar 27 2014 
Chuck Royce Increases Stake in 3 Companies Jan 06 2014 
Weekly CEO Sells Highlight: News Corporation, Support.com Inc., TW Telecom Inc., Masco Corporation Feb 25 2013 
Weekly CFO Sells Highlight: CMCSA, MM, PIR, VAR, SPRT Nov 03 2012 
Support.com Inc. Reports Operating Results (10-K) Mar 11 2011 
Support.com Inc. Reports Operating Results (10-Q) May 08 2009 

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