Ratios

		vs industry	vs history
P/E(ttm)	19.40	SYKE's P/E(ttm) is ranked higher than 66% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 25.05 vs. SYKE: 19.40 )	SYKE' s 10-Year P/E(ttm) Range Min: 3.1   Max: 1817 Current: 19.4 3.1 1817
P/B	1.16	SYKE's P/B is ranked higher than 70% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 1.90 vs. SYKE: 1.16 )	SYKE' s 10-Year P/B Range Min: 0.6   Max: 4.87 Current: 1.16 0.6 4.87
P/S	0.60	SYKE's P/S is ranked higher than 75% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 1.40 vs. SYKE: 0.60 )	SYKE' s 10-Year P/S Range Min: 0.24   Max: 1.59 Current: 0.6 0.24 1.59
PFCF	27.67	SYKE's PFCF is ranked higher than 62% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 18.41 vs. SYKE: 27.67 )	SYKE' s 10-Year PFCF Range Min: 3.78   Max: 700 Current: 27.67 3.78 700
EV-to-EBIT	14.53	SYKE's EV-to-EBIT is ranked higher than 89% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 18.35 vs. SYKE: 14.53 )	SYKE' s 10-Year EV-to-EBIT Range Min: 5   Max: 3099.6 Current: 14.53 5 3099.6
PEG	24.25	SYKE's PEG is ranked lower than 60% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 1.37 vs. SYKE: 24.25 )	SYKE' s 10-Year PEG Range Min: 0.42   Max: 190.46 Current: 24.25 0.42 190.46
Shiller P/E	18.63	SYKE's Shiller P/E is ranked higher than 96% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 22.91 vs. SYKE: 18.63 )	SYKE' s 10-Year Shiller P/E Range Min: 13.07   Max: 180.18 Current: 18.63 13.07 180.18

Valuation & Return

		vs industry	vs history
Price/Net Current Asset Value	3.9	SYKE's Price/Net Current Asset Value is ranked higher than 66% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 13.80 vs. SYKE: 3.9 )	SYKE' s 10-Year Price/Net Current Asset Value Range Min: 1.9   Max: 8.2 Current: 3.9 1.9 8.2
Price/Tangible Book	2.2	SYKE's Price/Tangible Book is ranked higher than 69% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 3.85 vs. SYKE: 2.2 )	SYKE' s 10-Year Price/Tangible Book Range Min: 0.7   Max: 2.7 Current: 2.2 0.7 2.7
Price/DCF (Projected)	0.7	SYKE's Price/DCF (Projected) is ranked higher than 80% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 1.40 vs. SYKE: 0.7 )	SYKE' s 10-Year Price/DCF (Projected) Range Min: 0.7   Max: 4.1 Current: 0.7 0.7 4.1
Price/Median PS Value	0.9	SYKE's Price/Median PS Value is ranked higher than 69% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 0.80 vs. SYKE: 0.9 )	SYKE' s 10-Year Price/Median PS Value Range Min: 0.4   Max: 1.6 Current: 0.9 0.4 1.6
Price/Graham Number	1.3	SYKE's Price/Graham Number is ranked higher than 79% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 2.20 vs. SYKE: 1.3 )	SYKE' s 10-Year Price/Graham Number Range Min: 0.4   Max: 9.2 Current: 1.3 0.4 9.2
Earnings Yield (Greenblatt)	6.90	SYKE's Earnings Yield (Greenblatt) is ranked higher than 92% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 4.80 vs. SYKE: 6.90 )	SYKE' s 10-Year Earnings Yield (Greenblatt) Range Min: 0.1   Max: 20.1 Current: 6.9 0.1 20.1
Forward Rate of Return (Yacktman)	6.62	SYKE's Forward Rate of Return (Yacktman) is ranked higher than 89% of the 835 Companies in the Global Information Technology Services industry. ( Industry Median: 6.38 vs. SYKE: 6.62 )	SYKE' s 10-Year Forward Rate of Return (Yacktman) Range Min: -31.5   Max: 38.6 Current: 6.62 -31.5 38.6

Business Description

Sykes Enterprises, Inc. was founded in 1977 in North Carolina. The Company is engaged in providing outsourced customer contact management solutions and services in the business process outsourcing arena. The Company provides an array of sophisticated customer contact management solutions to a wide range of clients including Fortune 1000 companies, medium sized businesses, and public institutions around the world, mainly in the communications, technology/consumer, financial services, healthcare, and transportation and leisure industries. It serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). Its Americas and EMEA groups mainly provide customer contact management services (with an emphasis on inbound technical support and customer service), which includes customer assistance, healthcare and roadside assistance, technical support and product sales to its client's customers. These services are delivered through multiple communications channels including phone, e-mail, Web and chat. The Company also provides various enterprise support services in the United States that include services for its client's internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, it also provide fulfillment services including multilingual sales order processing via the Internet and phone, inventory control, product delivery and product returns handling. Its complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. It has developed an extensive global reach with customer contact management centers throughout the United States, Canada, Europe, Latin America, Asia and Africa. The Company delivers cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. It specializes in providing inbound outsourced customer contact management solutions in the BPO arena on a global basis. Its sales and marketing objective is to leverage its expertise and global presence to develop long-term relationships with existing and future clients. The Company's customer contact management solutions have been developed to help its clients acquire, retain and increase the value of their customer relationships. Its plans for increasing its visibility include market focused advertising, consultative personal visits, participation in market specific trade shows and seminars, speaking engagements, articles and white papers, and its website. The Company's registered trademarks and service marks include SYKES, REAL PEOPLE. REAL SOLUTIONS, SCIENCE OF SERVICE, CLEARCALL, etc. The Company competes with TeleTech, Sitel, Convergys, West Corporation, Stream, Aegis BPO, Sutherland, 24/7 Customer, VCustomer, StarTek, Atento, Teleperformance, and NCO Gro
Company Website
SEC Reports

Industry:	Information Technology Services
Compare:	ACN, INFY, CTSH, IT, CIOXY

» More Articles for SYKE

Headlines

Articles On GuruFocus.com

Sykes Enterprises Inc. Reports Operating Results (10-Q) Nov 02 2010

Weekly CFO Buys Highlight: Global Industries Ltd., BioScrip Inc., Bank Mutual Corp., Sykes Enterpris Aug 14 2010

Weekly CFO Buys Highlight: Riverview Bancorp, BioScrip, Cascade Financial, Bank Mutual, Sykes Enterp Aug 07 2010

Sykes Enterprises Inc. (SYKE) CFO W Michael Kipphut buys 10,000 Shares Aug 06 2010

Sykes Enterprises Inc. Reports Operating Results (10-Q) Aug 04 2010

Sykes Enterprises Inc. Reports Operating Results (10-Q) May 04 2010

Sykes Enterprises Inc. (SYKE) CEO & President Charles E Sykes sells 47,352 Shares Mar 26 2010

Sykes Enterprises Inc. (SYKE) CEO & President Charles E Sykes sells 12,176 Shares Dec 02 2009

Sykes Enterprises Inc. (SYKE) SVP & CFO W Michael Kipphut sells 40,647 Shares Nov 09 2009

Sykes Enterprises Inc. Reports Operating Results (10-Q) Nov 03 2009

Personalized Checklist