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State of California DMV Selects Forte to Manage Its E-Check Verification Process

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Business Wire
Jul 28, 2020
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Forte+Payment+Systems%3Csup%3E%26reg%3B%3C%2Fsup%3E, a CSG® (NASDAQ: CSGS) company, today announced it has been selected through a competitive bid process by the State of California Department of Motor Vehicles (DMV) to oversee its e-check verification process.

In 2019 alone, the California DMV issued more than 34 million ID cards and registered more than 36 million vehicles1 across the state. Since enabling electronic funds transactions several years ago, the number of online transactions has quintupled, surpassing 3.5M annually.

In order to deliver a great experience for its consumers and reduce the risk of e-check returns and fraud, the California DMV will leverage Forte+Verify, an account verification solution that provides real-time transaction authorization, while eliminating the number of e-check returns by 50 percent or more. In addition, the solution facilitates a seamless payment process, as well as a high return on investment through:

  • Lower operating costs: Reduced ACH return and reprocessing fees along with lower labor expenses associated with customer notifications and follow-up.
  • An enhanced customer experience: Customer payments post on-time, resulting in the delivery of DMV products in a timely fashion.
  • Fully automated processes: Reducing the need to correct and/or reprocess payments.
  • Maximum coverage: Minimizes errors at the point of capture, reduces returned/collected items, and improves operational efficiencies, utilizing the largest source of US bank account information in the industry.

“The California DMV has leveraged its leadership and innovation, taking firm advantage of ACH technology to offer an exceptional experience for its consumers,” said Jeff Thorness, head of payments solutions, CSG. “As a partner with them for more than a decade, we now look forward to deploying Forte Verify and supporting a seamless and cost-effective payments experience.”

With a 20-year history in processing ACH and card transactions, Forte is an industry leader delivering innovative and secure payment solutions that help businesses and government agencies reduce transaction costs, mitigate risk, and increase efficiencies. It offers a breadth of integrated solutions including web checkout, payment form, web services, security solutions, and value-added services such as check verification, check recovery, card account updater, IVR, and electronic bill payment and presentment. Forte can handle any payment method (card, ACH, digital wallets) across all channels including web, IVR, and EMV and contactless enabled point-of-sale terminals.

The company was recently named a preferred partner for Government Agency ACH Payment Gateways by Nacha. As a preferred partner, Forte is part of a select group of innovators that Nacha recognizes for offering products and services that increase or enhance the use of secure ACH payments, information and messaging by financial institutions and end-user entities.

About Forte, A CSG Company

Forte Payment Systems delivers innovative and flexible payment solutions that help organizations maximize the effectiveness of their payment operations and increase revenue. The company offers a scalable and secure suite of payment processing solutions that support ACH and card payments made via any device or channel, enabling companies to transform their payment operations into a competitive business strategy. Forte is a part of CSG’s award-winning suite of innovative revenue and customer management solutions that help companies acquire, monetize, engage and retain customers.

For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted partner for driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, Maximus, MTN and Telstra. To learn more, visit our website at and connect with us on LinkedIn and Twitter.

Copyright © 2020 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® and Forte® are registered trademarks of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved.

1 2019+State+of+California+DMV


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