Calix%2C+Inc. (NYSE: CALX) today launched the world’s first comprehensive subscriber quality of experience score in Calix+Support+Cloud (Support Cloud). This capability will further enable broadband service providers (BSPs) to seamlessly understand the entirety of the subscriber experience, from the subscriber premises to the access edge. With these insights into the home or small business, customer support representatives (CSRs) can increase first call resolution rates and reduce field technician deployments, all while identifying new cross-sell opportunities, such as adding an outdoor-hardened+Wi-Fi+6+satellite to improve outdoor coverage.
Calix Launches World's First Experience Score That Measures Premises and Access Network End-to-End, Enabling BSPs to Crush the Direct-to-Consumer Threat With the Ultimate Experience
Nov 11, 2021
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