Calix Support Cloud Enhancements Will Help Broadband Providers Arm Their Customer Support Teams To Grow Revenue by Up to 25 Percent by Ensuring Exceptional Subscriber Experiences for New Managed Services, Including Bark and Servify Care

Aug 11, 2022

Calix%2C+Inc. (NYSE: CALX) today announced that Calix+Support+Cloud (Support Cloud) now offers even more ways to enable broadband service providers (BSPs) to easily launch and support differentiated managed services for the Calix+Revenue+EDGE%26trade%3B. Across the continent, BSPs of every size are transforming their value propositions and growing their revenue by embracing the rapidly expanding portfolio of managed services from Calix. As a result, they are delivering more value for their communities and increasing subscriber loyalty. Support Cloud is a critical component of these managed services as it enables the BSP’s support teams to quickly access insights to identify and resolve potential issues for their subscribers. These insights, combined with guidance from the award-winning Calix+Customer+Success+Services (Customer Success) team, enable broadband support teams to proactively contribute to business growth. This week, Calix launched two new managed services for the Revenue EDGE—AI-enabled social media monitoring (Bark) and comprehensive device protection (Servify+Care%26trade%3B). These new managed services are helping BSPs drive growth, delight subscribers, and generate Net Promoter Scores (NPS) of 50, 60, and+even+90.

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