- Southwest Airlines (LUV, Financial) ranks first in Economy Class Customer Satisfaction for the fourth consecutive year.
- The airline leads in six key dimensions, including Airline Staff and Level of Trust.
- Southwest served over 140 million customers in 2024 and operates in 117 airports across 11 countries.
Southwest Airlines (LUV) has been recognized by J.D. Power as the Best Airline for Economy Class Customer Satisfaction for the fourth year in a row. The recognition comes as a result of a survey conducted with 10,224 passengers who flew with major North American airlines between March 2024 and 2025. Among six critical dimensions, Southwest ranked #1 in both Airline Staff and Level of Trust, further solidifying its position as a customer favorite.
The U.S. Department of Transportation has reported that Southwest also achieved the lowest ratio of consumer complaints about airline service. This remarkable achievement coincides with Southwest's operation across 117 airports in 11 countries and employing over 71,000 staff members. In 2024 alone, the airline served more than 140 million customers, showcasing its significant reach and popularity.
Southwest maintains a leading position as the airline with the highest number of nonstop air travelers within the United States, offering a reliable, customer-friendly travel experience. This commitment to quality service is a testament to the airline's dedication to connecting people to important moments in their lives through affordable and efficient air travel.
