- Manulife (MFC, Financial) has implemented over 43 GenAI use cases and is evaluating over 450 ideas, aiming for transformative AI integration across its operations.
- The company expects its digital investments, including AI initiatives, to yield a threefold ROI by 2027, realizing over $600 million in benefits in 2024.
- Manulife employs approximately 200 data scientists and machine learning engineers, underscoring its commitment to building proprietary AI solutions.
Manulife Financial Corporation (MFC), a leader in international financial services, recently presented its Responsible AI Principles at the Reuters Momentum AI Summit in New York. The company emphasized its dedication to ethical AI deployment, focusing on ethical data usage, customer safety, sustainability, and bias-free solutions.
As of the first quarter of 2025, Manulife has successfully integrated over 43 GenAI use cases into production, with plans to double that number by the end of the year. Additionally, the organization is reviewing more than 450 ideas to further enhance its AI capabilities.
Manulife's strategic investments in digital and AI technologies are set to generate substantial financial returns. The firm anticipates a threefold return on investment by 2027, leveraging over $600 million in benefits from its global digital customer leadership initiatives in 2024 alone.
The company supports these initiatives with a robust team of approximately 200 data scientists and machine learning engineers, ensuring that all employees have global access to GenAI tools. This internal capability distinguishes Manulife by fostering the development of proprietary AI solutions, potentially yielding sustainable competitive advantages.
Through its Responsible AI Principles, Manulife is committed to maintaining ethical standards in AI adoption. These principles are designed to align with the company’s core values and support its mission of making decisions easier and lives better for customers and society at large.
