- Bluegrass Network partners with Vonage to enhance communication and operational efficiency.
- Vonage Fusion platform will be utilized for integrated communication solutions.
- The collaboration aims to boost customer engagement through AI-powered tools.
Bluegrass Network, LLC, a leading fiber-optic network provider, has selected Vonage, a subsidiary of Ericsson (ERIC, Financial), to revolutionize its customer communication and operational processes. This move underscores Bluegrass Network's commitment to enhancing its service efficacy and customer satisfaction through advanced technology.
The partnership will see the deployment of Vonage Fusion, an integrated platform that combines Vonage Business Communications (VBC) and Vonage Contact Center (VCC). This solution is designed to ensure seamless connectivity across teams, thereby improving both internal efficiencies and customer interactions.
Doug Updegraff, President and General Manager of Bluegrass Network, emphasized the importance of building trust through personalized, effective communication. He noted that the AI-powered capabilities of Vonage's Intelligent Workspace will allow agents to engage deeply with customers across all communication channels, thereby enhancing productivity and providing valuable analytics for real-time and customized service.
The initiative aims to integrate Bluegrass Network's back-office operations with front-end customer service, creating a unified system that supports real-time collaboration. This will be facilitated by pre-built integrations with leading CRM systems, ensuring that data flows seamlessly across the organization.
Reggie Scales, Head of Applications at Vonage, expressed confidence that Vonage Fusion would unlock new efficiencies for Bluegrass Network, fostering greater engagement and customer loyalty through enhanced digital communication tools.
Bluegrass Network remains committed to providing exceptional service to its diverse clientele, which includes financial institutions, government bodies, and medical facilities, leveraging its expansive 400-mile fiber-optic infrastructure.
