SmartestEnergy Teams Up with Cognizant to Transform Its Employee IT Support Services | CTSH Stock News

4 days ago

Cognizant (CTSH, Financial) partners with SmartestEnergy to enhance IT support services.
Initiative includes omni-channel support and Gen AI integration.
Supports SmartestEnergy's global expansion in the US, Australia, and Europe.

Cognizant (NASDAQ:CTSH) has announced a strategic collaboration with renewable energy company SmartestEnergy to transform its employee IT support services. This partnership aims to enhance first and second-line IT support functions through an omni-channel approach.

The initiative is set to increase chat channel adoption, improve service request processes, and implement zero-touch device provisioning. Cognizant will also explore implementing Gen AI solutions, including User AI and Voice AI, to optimize SmartestEnergy's operations as it expands globally across the US, Australia, and European markets.

Through this collaboration, Cognizant will conduct a comprehensive study of SmartestEnergy’s current business and technology footprint to drive operational efficiency and accelerate SmartestEnergy's expansion plans.

Claire Talbot, Global VP of IT at SmartestEnergy, emphasized the importance of this partnership in providing employees with the tools they need to effectively manage customer requests, ensuring a smoother transition towards net zero for their customers. This collaboration highlights SmartestEnergy’s commitment to enhancing the employee experience while supporting its global growth strategy.

Disclosures

I/We may personally own shares in some of the companies mentioned above. However, those positions are not material to either the company or to my/our portfolios.

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