MAXIMUS and Genesys Announce a Joint, Cloud-Based Omnichannel Contact Center Platform for Government Agencies

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May 13, 2020
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MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys® to offer the MAXIMUS+Genesys+Engagement+Platform (“Engagement Platform”), an integrated, cloud-based omnichannel contact center solution. Now federal, state and local agencies can adhere to government mandates to improve citizen experience using a U.S. Federal Risk and Authorization Management Program (FedRAMP)-authorized solution leveraging technology from Genesys, a long-time global leader in cloud+customer+experience and contact+center+solutions.