Calix%2C+Inc. (NYSE: CALX) today announced a host of updates to the Revenue+EDGE solution, specifically to the EDGE+Insights and EDGE+Services that enable communications service providers (CSPs) to work collaboratively with subscribers to deliver the ultimate managed Wi-Fi experience. With more people working, learning, and accessing entertainment from home, Wi-Fi has become a mission-critical service. This EDGE Insights release enables CSR teams to enhance the performance, automation, and efficiency of delivering that vital subscriber experience—all while working remotely. The release enhances Calix+Support+Cloud, giving customer service representatives (CSRs) the increased visibility necessary to streamline support and resolve subscriber issues quickly. Support personnel can help onboard subscribers remotely through the Command%3Cb%3EIQ%3C%2Fb%3E%26trade%3B app, connect them quickly to EDGE+Suites, and enable them to manage and troubleshoot their own experience.
Latest Release of Calix Support Cloud and CommandIQ Expand the Ultimate Wi-Fi Experience
May 14, 2020
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