Survey: Majority of enterprise executives increasing their 2023 digital CX budgets, despite macroeconomic uncertainty

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Feb 08, 2023

Research commissioned byTELUS+International,a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, found that close to three-quarters (72%) of enterprise executives will be spending more on digital CX in 2023 compared to 2022, with 68% increasing their digital CX budgets by up to 25%.