Q3 2023 Pets at Home Group PLC Trading Statement Call Transcript

Feb 14, 2024

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Jan 31, 2023 / 09:00AM GMT
Operator

Good morning, and welcome to the Pets at Home Q3 FY '23 Trading Update. (Operator Instructions) Now I would like to turn the call over to Lyssa McGowan, Chief Executive Officer. Please go madam.

Lyssa R. McGowan - Pets at Home Group Plc - Group CEO & Director

Good morning, everyone, and thank you for joining us for our Q3 trading update. So I'm Lyssa McGowan, the CEO; and I'm here with Mike Iddon, our CFO. As you would have seen this morning, we delivered a strong third quarter with acceleration in consumer revenue growth right across the platform. And with volume growth underpinning our sales growth, we're really pleased with the quality as well as the quantum of our growth.

In the quarter, we continued to welcome new customers to the platform. We made further progress in our price competitiveness, and we saw strong customer retention underpin the predictability and the stickiness of our revenues. So before we move to taking your questions, I just wanted to share a few highlights with you.

Across Q3, we delivered 9% growth in the customer

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