New FICO research finds that 84 percent of consumers were satisfied with the level of support their banks provided during the COVID-19 pandemic
Highlights
- 42 percent of US consumers had to contact a financial services provider to help manage repayment of existing credit commitments during the pandemic
- When banks proactively contacted their consumers about their repayment situation, 78 percent said that they were contacted in the way that was most convenient for them
- Majority of consumers were able to arrange a payment holiday within 2-3 days of the option being announced
PR Newswire
SAN JOSE, Calif., Dec. 15, 2020
