New Study Reveals Significant Gap Between Canadian Consumer Expectations and Businesses' Ability to Deliver on a Great Customer Experience

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Sep 23, 2021

New research released today by Medallia%2C+Inc. (NYSE: MDLA), the global leader in customer and employee experience, reveals a significant gap between consumers’ customer service expectations and Canadian businesses’ ability to deliver on those expectations. Medallia and IPSOS will discuss insights from the report today with a panel+of+customer+experience+professionals.