NEW BRAUNFELS, Texas, Aug. 09, 2023 (GLOBE NEWSWIRE) -- TaskUs, Inc. ( TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced its results for the second quarter ended June 30, 2023.
- Second quarter total revenues of $229.2 million.
- GAAP net income of $10.1 million, GAAP net income margin of 4.4%.
- Non-GAAP Adjusted Net Income of $31.8 million, non-GAAP Adjusted Net Income margin of 13.9%.
- GAAP diluted earnings per share of $0.10, non-GAAP Adjusted EPS of $0.32.
- Adjusted EBITDA of $54.7 million, Adjusted EBITDA margin of 23.8%.
- Net cash provided by operating activities of $38.5 million, Free Cash Flow of $28.7 million and 52.6% conversion of Adjusted EBITDA.
“While the industry saw challenging market dynamics and a slowdown in client volumes in the second quarter, we continued to make progress on our three-tier growth strategy. We signed several clients in the HealthTech space, began implementing our Generative AI application, TaskGPT, for clients, and expanded with several large, global brands in our nearshore geographies,” said Co-Founder and CEO, Bryce Maddock. “Despite this progress, the continued volatility in the macro environment has impacted client volumes and we have updated our full year outlook to reflect this. We remain confident in our strategy and are investing to drive a return to growth,” concluded Maddock.
Second Quarter 2023 Financial and Frontline Highlights
| ($ in thousands, except per share amounts) | Three months ended June 30, | Six months ended June 30, | |||||||||||||||||||||
| 2023 | 2022 | % Change | 2023 | 2022 | % Change | ||||||||||||||||||
| Service revenue | $ | 229,169 | $ | 246,459 | (7.0 | ) | % | $ | 464,475 | $ | 486,139 | (4.5 | ) | % | |||||||||
| GAAP net income | $ | 10,132 | $ | 7,729 | 31.1 | % | $ | 19,641 | $ | 19,315 | 1.7 | % | |||||||||||
| GAAP net income margin | 4.4 | % | 3.1 | % | 4.2 | % | 4.0 | % | |||||||||||||||
| Non-GAAP Adjusted Net Income | $ | 31,822 | $ | 38,742 | (17.9 | ) | % | $ | 64,333 | $ | 73,707 | (12.7 | ) | % | |||||||||
| Non-GAAP Adjusted Net Income margin | 13.9 | % | 15.7 | % | 13.9 | % | 15.2 | % | |||||||||||||||
| GAAP diluted earnings per share | $ | 0.10 | $ | 0.07 | 42.9 | % | $ | 0.20 | $ | 0.19 | 5.3 | % | |||||||||||
| Non-GAAP Adjusted EPS | $ | 0.32 | $ | 0.38 | (15.8 | ) | % | $ | 0.65 | $ | 0.71 | (8.5 | ) | % | |||||||||
| Adjusted EBITDA | $ | 54,653 | $ | 55,674 | (1.8 | ) | % | $ | 109,881 | $ | 109,805 | 0.1 | % | ||||||||||
| Adjusted EBITDA margin | 23.8 | % | 22.6 | % | 23.7 | % | 22.6 | % | |||||||||||||||
| Net cash provided by operating activities | $ | 38,530 | $ | 36,076 | 6.8 | % | $ | 82,213 | $ | 72,966 | 12.7 | % | |||||||||||
| Free Cash Flow | $ | 28,729 | $ | 24,489 | 17.3 | % | $ | 67,168 | $ | 43,609 | 54.0 | % | |||||||||||
| Conversion of Adjusted EBITDA | 52.6 | % | 44.0 | % | 61.1 | % | 39.7 | % | |||||||||||||||
- Repurchased 3.2 million shares in the second quarter ended June 30, 2023.
- Ended the quarter with 47,000 teammates.
- Net Debt to Adjusted EBITDA leverage ratio was 0.5 times.
- Launched TaskGPT with inaugural client, MoneyLion, leveraging Generative AI in Customer Service Operations.
“We achieved strong free cash flow conversion in the quarter and continue to expect to generate over $100 million of Free Cash Flow for the year, excluding the payout associated with our heloo acquisition,” said Balaji Sekar, Chief Financial Officer. “We returned $38 million of capital to shareholders via share repurchases in the second quarter, while continuing to invest in our strategic initiatives. As part of our capital allocation strategy, we intend to continue to repurchase shares at attractive valuations.”
Third Quarter and Full Year 2023 Outlook
For the third quarter and full year 2023, TaskUs expects its financial results to include1, 2:
| 2023 Outlook | |||||
| Third Quarter | Full Year | ||||
| Revenue (in millions) | $220 to $222 | $900 to $910 | |||
| Revenue change (YoY) at midpoint | (4.8)% | (5.8)% | |||
| Adjusted EBITDA Margin | ~22.4% | ~23.0% | |||
| Free Cash Flow (excluding heloo earn-out payment) (in millions) | N/A | $100+ | |||
- With respect to the non-GAAP Adjusted EBITDA margin outlook provided above, a reconciliation to the closest GAAP financial measure has not been provided as the quantification of certain items included in the calculation of GAAP net income (loss) cannot be calculated or predicted at this time without unreasonable efforts. For example, the non-GAAP adjustment for stock-based compensation expense requires additional inputs such as number of shares granted and market price that are not currently ascertainable, the non-GAAP adjustment for foreign currency gains or losses depends on the timing and magnitude of changes in foreign currency exchange rates and cannot be accurately forecasted. For the same reasons, the Company is unable to address the probable significance of the unavailable information, which could have a potentially unpredictable, and potentially significant, impact on its future GAAP financial results.
- Free Cash Flow is calculated as net cash provided by operating activities in the period minus cash used for purchase of property and equipment in the period. Net cash provided by operating activities for the full year 2023 (excluding the impact from the heloo earn-out) is expected to be approximately $135 million and purchase of property and equipment is expected to be approximately $35 million. The earn-out associated with the heloo acquisition is expected to be approximately €17 million.
Conference Call Information
TaskUs senior management will host a conference call today to discuss the Company’s second quarter 2023 financial results and financial outlook. This call is scheduled to begin at 5:00 pm ET and can be accessed by dialing 877-407-2988 from the United States or Canada or +1 201-389-0923 from other international locations. To listen to a live audio webcast, please visit TaskUs’ Investor Relations website at IR.Taskus.com. A replay of the audio webcast will be available for 90 days on the same website following the call. At the time of the conference call and webcast, the Company will post a slide presentation and other materials on its website.
About TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of June 30, 2023, TaskUs had a worldwide headcount of approximately 47,000 people across 27 locations in 13 countries, including the United States, the Philippines and India.
Forward-Looking Statements
This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include all statements that are not historical facts, and further include, without limitation, statements reflecting our current views with respect to, among other things, our operations, our financial performance, our industry, the impact of the macroeconomic environment on our business, and other non-historical statements including the statements in the “Third Quarter and Full Year 2023 Outlook” section of this press release. In some cases, you can identify these forward-looking statements by the use of words such as “outlook,” “believes,” “expects,” “potential,” “continues,” “may,” “will,” “should,” “could,” “seeks,” “predicts,” “intends,” “trends,” “plans,” “estimates,” “anticipates,” “position us” or the negative version of these words or other comparable words. Such forward-looking statements are subject to various risks and uncertainties. Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. These factors include but are not limited to: the dependence of our business on key clients; the risk of loss of business or non-payment from clients; our failure to cost-effectively acquire and retain new clients; the risk that we may provide inadequate service or cause disruptions in our clients’ businesses or fail to comply with the quality standards required by our clients under our agreements; unauthorized or improper disclosure of personal or other sensitive information, or security breaches and incidents; negative publicity or liability or difficulty recruiting and retaining employees; our failure to detect and deter criminal or fraudulent activities or other misconduct by our employees or third parties; global economic and political conditions, especially in the social media and meal delivery and transport industries from which we generate significant revenue; the dependence of our business on our international operations, particularly in the Philippines and India; our failure to comply with applicable data privacy and security laws and regulations; our inability to anticipate clients’ needs by adapting to market and technology trends; fluctuations against the U.S. dollar in the local currencies in the countries in which we operate; our inability to maintain and enhance our brand; competitive pricing pressure; unfavorable or uncertain economic and political conditions; our dependence on senior management and key employees; the COVID-19 pandemic, including the resulting global economic uncertainty and measures taken in response to the pandemic; increases in employee expenses and changes to labor laws; failure to attract, hire, train and retain a sufficient number of skilled employees to support operations, reliance on owned and third-party technology and computer systems; failure to maintain asset utilization levels, price appropriately and control costs; the control of affiliates of Blackstone Inc. and our Co-Founders over us; and the dual class structure of our common stock. Additional risks and uncertainties include but are not limited to those described under “Risk Factors” in the Company’s Annual Report on Form 10-K for the year ended December 31, 2022 filed with the Securities and Exchange Commission (the “SEC”) on March 6, 2023, as such factors may be updated from time to time in our periodic filings with the SEC, which are accessible on the SEC’s website at www.sec.gov. These factors should not be construed as exhaustive and should be read in conjunction with the other cautionary statements that are included in the Company’s SEC filings. TaskUs undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future developments or otherwise, except as required by law.
Non-GAAP Measures
TaskUs supplements results reported in accordance with United States generally accepted accounting principles (GAAP), with non-GAAP financial measures, such as Adjusted Net Income, Adjusted Net Income Margin, Adjusted EPS, EBITDA, Adjusted EBITDA, Adjusted EBITDA Margin, Free Cash Flow and Conversion of Adjusted EBITDA. Management believes these measures help illustrate underlying trends in TaskUs’ business and uses the measures to establish budgets and operational goals, communicate internally and externally, for managing TaskUs’ business and evaluating its performance. Management also believes these measures help investors compare TaskUs’ operating performance with its results in prior periods. TaskUs anticipates that it will continue to report both GAAP and certain non-GAAP financial measures in its financial results, including non-GAAP results that exclude the impact of certain costs, losses and gains that are required to be included in our profit and loss measures under GAAP. Because TaskUs’ reported non-GAAP financial measures are not calculated in accordance with GAAP, these measures are not comparable to GAAP and may not be comparable to similarly described non-GAAP measures reported by other companies within TaskUs’ industry. Consequently, TaskUs’ non-GAAP financial measures should not be evaluated in isolation or supplant comparable GAAP measures, but rather, should be considered together with the information in TaskUs’ consolidated financial statements, which are prepared in accordance with GAAP. Definitions of non-GAAP financial measures and the reconciliations to the most directly comparable measures in accordance with GAAP are provided in subsequent sections of this press release narrative and supplemental schedules.
Investor Contact
Alan Katz
[email protected]
Media Contact
Lisa Wolford
[email protected]
| TaskUs, Inc. | ||||||||||||||
| Condensed Consolidated Statements of Operations (unaudited) | ||||||||||||||
| (in thousands, except per share data) | ||||||||||||||
| Three months ended June 30, | Six months ended June 30, | |||||||||||||
| 2023 | 2022 | 2023 | 2022 | |||||||||||
| Service revenue | $ | 229,169 | $ | 246,459 | $ | 464,475 | $ | 486,139 | ||||||
| Operating expenses: | ||||||||||||||
| Cost of services | 133,554 | 143,538 | 271,316 | 284,820 | ||||||||||
| Selling, general, and administrative expense | 58,175 | 68,919 | 122,469 | 133,166 | ||||||||||
| Depreciation | 10,079 | 9,657 | 19,740 | 18,558 | ||||||||||
| Amortization of intangible assets | 5,125 | 4,967 | 10,249 | 9,678 | ||||||||||
| Loss (gain) on disposal of assets | 67 | 5 | 132 | (10 | ) | |||||||||
| Total operating expenses | 207,000 | 227,086 | 423,906 | 446,212 | ||||||||||
| Operating income | 22,169 | 19,373 | 40,569 | 39,927 | ||||||||||
| Other expense (income) | (684 | ) | 7,377 | (2,861 | ) | 8,430 | ||||||||
| Financing expenses | 5,330 | 2,204 | 10,429 | 3,806 | ||||||||||
| Income before income taxes | 17,523 | 9,792 | 33,001 | 27,691 | ||||||||||
| Provision for income taxes | 7,391 | 2,063 | 13,360 | 8,376 | ||||||||||
| Net income | $ | 10,132 | $ | 7,729 | $ | 19,641 | $ | 19,315 | ||||||
| Net income per common share: | ||||||||||||||
| Basic | $ | 0.10 | $ | 0.08 | $ | 0.20 | $ | 0.20 | ||||||
| Diluted | $ | 0.10 | $ | 0.07 | $ | 0.20 | $ | 0.19 | ||||||
| Weighted-average number of common shares outstanding: | ||||||||||||||
| Basic | 96,524,111 | 97,783,809 | 97,042,881 | 97,632,611 | ||||||||||
| Diluted | 98,200,005 | 103,177,186 | 99,576,289 | 103,649,606 | ||||||||||
| TaskUs, Inc. | |||||
| Condensed Consolidated Balance Sheets (unaudited) | |||||
| (in thousands) | |||||
| June 30, 2023 | December 31, 2022 | ||||
| Assets | |||||
| Current assets: | |||||
| Cash and cash equivalents | $ | 153,640 | $< | ||
