Lloyds Banking Group PLC at Bank of America Merrill Lynch Financials CEO Conference Transcript

Sep 19, 2023 / 09:15AM GMT
Rohith Chandra-Rajan - BofA Securities, Research Division - Director & Senior Analyst

Thank you very much for joining us this morning for the session with Lloyds. As in previous sessions, we will have some time for audience questions so please don't feel shy in raising your hand when the time comes. But in the short term, very pleased to welcome back Charlie Nunn, Lloyds CEO. Thanks for joining us this morning, Charlie.

Charles Alan Nunn - Lloyds Banking Group plc - Group Chief Executive & Executive Director

Thanks for having me.

Questions and Answers:

Rohith Chandra-Rajan - BofA Securities, Research Division - Director & Senior Analyst

We were sitting here this time last year, and I think -- probably my first question last year was the operating environment has changed a lot since you set the strategy in February last year. It's changed a lot again since then.

So I was wondering to what degree that has -- what surprised you, I guess, in terms of customer
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