"Hey Einstein" -- Salesforce Brings Voice to Every Customer Experience

PRNewswire

Nov 19, 2019

Einstein Voice Skills will empower admins and developers to build custom, voice-powered Salesforce apps tailored to any role or industry, giving every employee a personalized CRM guide

Service Cloud Voice integrates telephony into a unified agent console, enabling Einstein to offer recommendations and next best actions in real-time to improve service experiences

Einstein Call Coaching helps managers spot trends within conversational data and provide sales reps with the best practices and insights needed to optimize every customer call

PR Newswire

SAN FRANCISCO, Nov. 19, 2019

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