Q1 2026 Customers Bancorp Inc Earnings Call Transcript
Key Points
- Customers Bancorp Inc (CUBI) reported a significant increase in total deposits, growing by 16% on an annualized basis in Q1 2026.
- The company achieved a record $6.7 billion in non-interest-bearing balances, driven by new team contributions.
- Net Promoter Score improved to 81%, significantly higher than the banking industry average, indicating strong customer satisfaction.
- The cubiX payments platform processed $500 billion in transaction activity for digital asset clients, maintaining stable balances despite market headwinds.
- Customers Bancorp Inc (CUBI) is aggressively operationalizing AI, with 75% of team members having AI licenses, leading to significant efficiency gains and potential revenue opportunities.
- Despite strong growth, the company maintained a conservative full-year guidance for loan and deposit growth, citing geopolitical uncertainties.
- The average cubiX deposits saw a slight decline, which could impact future net interest income if not offset by other deposit growth.
- New loan originations are coming in at slightly lower yields than the overall commercial portfolio, potentially putting pressure on net interest margin.
- The company is still holding digital asset-related deposits in cash due to external uncertainties, which may limit potential yield improvements.
- There is ongoing geopolitical uncertainty that could impact credit performance, although current reserves are deemed adequate.
Hello, everyone. Thank you for joining us, and welcome to Customers Bancorp, Inc. 2026 Q1 earnings webcast. (Operator Instructions)
I will now hand the conference over to Phil Watkins, Executive Vice President, Head of Corporate Development and Investor Relations. Please go ahead.
Thank you, Miriam, and good morning, everyone. The presentation you will see during today's webcast has been posted on the Investors web page of the bank's website at www.customersbank.com. You can scroll the first quarter 2026 results and click download presentation. You can also download a PDF of the full press release at this spot.
Before we begin, we would like to remind you that some of the statements we make today may be considered forward-looking statements under applicable securities laws. These forward-looking statements are subject to change and involve a number of risks
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