Citizens Financial Group Inc (NYSE:CFGpD.PFD)
$ 24.99 +0.0050 (+0.02%) Market Cap: 0 Enterprise Value: 0 PE Ratio: 16.70 PB Ratio: 1.25 GF Score: 67/100

Q4 2025 Citizens Financial Group Inc Earnings Call Transcript

Jan 21, 2026 / 02:00PM GMT

Key Points

Positve
  • Citizens Financial Group Inc (CFG) reported a strong net interest margin expansion of seven basis points, contributing to positive financial results.
  • The private bank exceeded expectations, contributing 7% to pre-tax income in 2025, ahead of the 5% target, and achieved a 25% ROE.
  • CFG successfully reduced non-core assets from $6.9 billion to $2.5 billion, including the sale of a student loan portfolio.
  • The company delivered an 80% return of capital to shareholders, retiring 3% of its shares in 2025.
  • CFG's strategic initiatives, including the Reimagine the Bank program, are expected to enhance customer experience and drive revenue benefits.
Negative
  • CFG's expenses were up 4.6% versus the guide of 4%, due to fee performance beat and associated incentive compensation.
  • The Reimagine the Bank program will incur one-time costs of around $50 million, with benefits of only $45 million expected in 2026.
  • Credit costs remain a concern, although they are projected to improve as the CRE office portfolio is worked out.
  • CFG's CET1 ratio is expected to remain at the higher end of the 10.5 to 10.6% range due to environmental uncertainties.
  • The company faces potential challenges in achieving its medium-term ROTSI target of 16 to 18% due to market and regulatory uncertainties.
Operator

Welcome and thank you for standing by. All participants will be on a listen-only mode until the question-and-answer session of today's call. At that time to ask a question, please press star one. Today's conference is being recorded. I would now like to turn the conference over to Kristin Silverberg.

Thank you. You may begin.

Kristin Silberberg
Citizens Financial Group Inc - Head, Investor Relations

Thanks Julie. Good morning everyone and thank you for joining us. First this morning, our Chairman and CEO Bruce Van Thorn and CFO Anoy Banerjee will provide an overview of our 4th quarter and full year results. Brendan Coughlin, our President, and Don McCrea, our chair of commercial banking, are also here to provide additional color. We will be referencing our 4th quarter and full year presentation located on our investor relations website. After the presentation, we will be happy to take questions.

Our comments today will include forward-looking statements which are subject to risks and uncertainties that may cause our results to differ

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