Half Year 2025 Teleperformance SE Earnings Call Transcript
Key Points
- Teleperformance SE (TLPFF) reported strong growth in its core services, with a like-for-like increase of almost 3% and a notable 5% growth in the EMEA APAC region.
- The company successfully ramped up new businesses globally, particularly in EMEA and APAC, and improved client retention in existing businesses.
- Despite FX headwinds, the EBITDA margin for core services improved by 10 basis points.
- Teleperformance SE (TLPFF) has implemented efficiency measures to maintain and improve profitability, particularly in its core businesses.
- The company completed over 250 AI projects in H1 2025, showcasing its commitment to integrating AI into its operations and offerings.
- Specialized services faced significant headwinds, with a like-for-like contraction of 7% when excluding a major visa application contract loss.
- The US environment led to softened volumes for language line services, impacting overall numbers.
- FX effects resulted in a reported decline of 30 basis points in the EBITDA margin due to the euro strengthening against major currencies.
- The company updated its 2025 revenue growth outlook to the lower end of guidance due to challenges in specialized services.
- Teleperformance SE (TLPFF) experienced front-loaded cash outflows in 2025, impacting net free cash flow expectations.
Good evening, everybody. Olivier and myself are very happy to be with you this evening and share with you our H1 2025 results, and of course, answer all your questions after the short presentation. Let's deep dive into the presentation, and let's have a look at key highlights of our business in the first half of 2025. Olivier will then give a deep dive on our financials for the year. We provide the outlook for 2025, as always, and of course, answer all open questions.
How did the first six month of '25 look like? It was a good half year for us. Of course, there were the challenges on the FX side. But overall, we are very pleased with the development, in particular, in our core services. If you look at the numbers, we really have a story of two tales. On the one hand, as you can see, our core services demonstrated strong growth of almost 3% like-for-like. And in particular, in our important EMEA APAC region, we have seen revenue like-for-like growth of almost 5%. In particular, interesting, we see an acceleration, as you
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