Q4 2025 Macy's Inc Earnings Call Transcript
Key Points
- Macy's Inc (M) achieved positive comparable sales for the total company and Macy's nameplate, marking a significant inflection point.
- Bloomingdale's reported impressive 9.9% growth in comparable sales, leading the company's performance.
- The company's digital channel, representing approximately one-third of annual sales, is benefiting from a modernized website and improved omnichannel experiences.
- Macy's Inc (M) introduced 60 new brands in 2025, enhancing its assortment and brand matrix.
- The company achieved its best Net Promoter Score on record, indicating strong customer engagement and satisfaction.
- The company faced an unanticipated impact from tariffs, affecting gross margin and earnings.
- Lower-than-expected asset sale gains also impacted financial results.
- Macy's Inc (M) is taking a prudent approach to 2026 guidance due to macroeconomic and geopolitical uncertainties.
- The lower-income customer segment remains more choiceful, impacting overall performance.
- The company is extending the closure timing of approximately 65 non-go-forward stores through 2028, indicating ongoing challenges in optimizing its store fleet.
Greetings, and welcome to the Macy's, Inc. fourth quarter 2025 earnings conference call. (Operator Instructions) As a reminder, this call is being recorded.
I would now like to turn the call over to Pamela Quintiliano, Vice President of Investor Relations. Pamela, you may now begin.
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Thank you, operator. Good morning, everyone, and thanks for joining us. With me on the call today are Tony Spring, our Chairman and CEO; and Tom Edwards, our COO and CFO.
Along with our fourth quarter 2025 press release, a Form 8-K has been filed with the Securities and Exchange Commission, and the presentation has been posted on the Investors section of our website, macysinc.com and is being displayed live during today's webcast. Unless otherwise noted, the comparisons we provide will be versus 2024. All references to our prior expectations, outlook or guidance refer to information provided on our December 3 earnings call.
On today's call, we
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