Q3 2025 Five9 Inc Earnings Call Transcript

Nov 6, 2025 / 09:30 PM GMT

Release Date Price: MXN440

Transcript 10-Q8-K

Key Points

Positve

Enterprise AI bookings grew more than 80% year over year, contributing to improvements in backlog.
Subscription revenue, which constitutes 81% of total revenue, grew 10% year over year.
Adjusted EBITDA grew 37% year over year to a margin of 25%, with record free cash flow growth of 84% year over year.
Five9 Inc (FIVN) was named a leader in the 2025 Gartner Magic Quadrant for CAS for the 8th year and in IDC's inaugural Marketscape for European CCas.
Strong momentum with strategic partners, including a significant milestone with ServiceNow and increased bookings with Salesforce and Google Marketplace.

Negative

Revenue growth was negatively impacted by approximately 5% due to a tough comparison from the largest customer completing its multi-year ramp.
Commercial business revenue declined more than anticipated, affecting overall growth.
LTM dollar-based retention rate decreased to 107% from 108% in the previous quarter.
The transition of bookings to revenue is taking longer than expected, with significant impacts anticipated in the second half of 2026.
There is a wider guidance range for Q4 revenue, indicating uncertainty in achieving expected outcomes.

Refinitiv StreetEvents Event Transcript
E D I T E D V E R S I O N

FIVN.OQ - Five9 Inc
Q3 2025 Five9 Inc Earnings Call
Nov 06, 2025 / 09:30PM GMT

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Presentation
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Thank you for joining us today. Certain statements made during the course of this conference call that are not historical facts, including those regarding the future financial performance and cash position of the company, expected improvements in financial and related metrics, expected AR from certain customers, certain expected revenue mix shifts, expectations regarding seasonality, customer growth, anticipated customer benefit from our solution. Including from AI, the extent of the anticipated TAM expansion and our ability to take advantage of any such expansion, our AI and our CCA revenue opportunities and current estimations regarding SA, including the ability to leverage data in support of AI revenue opportunities, company growth, enhancements to, and

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