1-800-Flowers.com Inc (MEX:FLWS)

Q3 2025 1-800-Flowers.Com Inc Earnings Call Transcript

May 8, 2025 / 08:30 PM GMT

Release Date Price: MXN328.28

Transcript 10-Q8-K

Key Points

Positve

1-800-Flowers.com Inc (FLWS) introduced a transformative long-term strategy called Celebrations Wave, aimed at enhancing customer engagement and driving growth.
The company welcomed Adolfo Vela Gomez as the new CEO, bringing significant experience in leading consumer businesses and digital transformations.
Henry Mori joined as the Chief AI and Transformation Officer, bringing expertise in AI-driven initiatives to drive growth and innovation.
The company plans to reduce costs by approximately $40 million annually, with $17 million in reductions already executed.
Celebrations Wave aims to leverage advanced technologies to create a comprehensive ecosystem for deeper customer relationships, expected to improve financial performance over the next few years.

Negative

1-800-Flowers.com Inc (FLWS) faced a challenging third quarter with a 12.6% decline in revenue, impacted by macroeconomic pressures and declining consumer confidence.
The company experienced a significant decline in its consumer floral and gift segment and gourmet foods and gift basket segment.
The implementation of a new order management system was mishandled, resulting in customer dissatisfaction and financial losses.
The company recorded a non-cash goodwill and trade name impairment charge, impacting earnings for the period.
Due to the evolving macroeconomic landscape and uncertainties, the company decided to withdraw its guidance, reflecting unpredictable external factors.

Refinitiv StreetEvents Event Transcript
E D I T E D V E R S I O N

FLWS.OQ - 1-800-Flowers.Com Inc
Q3 2025 1-800-Flowers.Com Inc Earnings Call
May 08, 2025 / 08:30PM GMT

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Presentation
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Unidentified_1 [1]
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Good afternoon and welcome to the 1-800flowers.com 2025 3rd quarter results conference call. All participants will be in listen-only mode. Should you need assistance, please signal a conference specialist by pressing the start key, followed by 0.

After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star, then 1 on a touchtone phone. To withdraw your question, please press star, then 2. Please note this event is being recorded.

I would now like to send the conference over to Andy Milivoy. Please go ahead.

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Unidentified_2 [2]
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