Q1 2026 Koninklijke KPN NV Earnings Call Transcript
Key Points
- Group service revenues increased by 0.6% with contributions from Consumer, SME, and Wholesale segments.
- Koninklijke KPN NV (KKPNF) maintained solid EBITDA growth and tight cost discipline, with indirect costs down EUR3 million year-on-year.
- The company remains the leader in the Dutch fiber market, with 70% of its retail base now on fiber broadband.
- Customer satisfaction improved, with higher Net Promoter Scores driven by operational excellence and secure propositions.
- Koninklijke KPN NV (KKPNF) received the Umlaut Award for having the best mobile network in the Netherlands, with the highest score worldwide.
- Year-on-year free cash flow declined due to the phasing of interest payments and working capital.
- Business service revenues declined by 0.6% year-on-year, mainly due to a decrease in the Tailored Solutions segment.
- Wholesale broadband service revenues decreased due to the ongoing reduction of the copper base.
- Visitor roaming revenues were lower than expected, impacting Wholesale growth.
- The company faces increased competition in the no-frills mobile segment, putting pressure on ARPU.
(Operator Instructions) I will now turn the call over to your host for today, Matthijs van Leijenhorst, Head of Investor Relations. Please go ahead.
Yes. Thanks, operator. Good afternoon, ladies and gentlemen, and thank you for joining us for KPN's first quarter results webcast. With me today are our CEO, Joost Farwerck; and our CFO, Chris Figee.
Before we begin, please note the safe harbor statement on Page 2 of the slides. Today's remarks may include forward-looking statements, including KPN's expectations regarding its outlook and ambitions as also set out in the press release published this morning. All such statements are subject to the safe harbor.
With that, let me hand over to our CEO, Joost Farwerck.
Yes. Thank you, Matthijs, and welcome, everyone. Let me start with the highlights of this first quarter of the year. Group
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