Q1 2025 LivePerson Inc Earnings Call Transcript
Key Points
- LivePerson Inc (LPSN) reported first-quarter revenue of $64.7 million, which was above the midpoint of their guidance range.
- The company achieved an adjusted EBITDA of $0.2 million, surpassing the high-end of their guidance range.
- LivePerson Inc (LPSN) saw a 14% increase in the number of customers using their generative AI tools and a 25% sequential increase in conversations powered by generative AI.
- The company signed 50 deals in the first quarter, including 5 new logos and 45 expansions and renewals, marking a 25% increase quarter-over-quarter.
- LivePerson Inc (LPSN) is launching an integration with Amazon Connect, which is expected to enhance their go-to-market strategy and customer engagement capabilities.
- Revenue from hosted services decreased by 23% year-over-year, and professional services revenue fell by 30% year-over-year.
- Net revenue retention was 80% in the first quarter, down from 82% in the previous quarter.
- The company experienced extended enterprise buying cycles, causing several large deals to shift from Q1 to Q2.
- LivePerson Inc (LPSN) expects sequential declines in revenue through most of the year before reaching an inflection point by the end of the year.
- The company does not expect positive free cash flow in 2025, despite efforts to improve the cost structure.
Good afternoon, ladies and gentlemen. Thank you for standing by. Welcome to LivePerson's first-quarter 2025 earnings conference call.
My name is [Jamie]. I will be your conference operator today.
(Operator Instructions) As a reminder, today's conference call is being recorded.
At this time, I'd like to turn the floor over to Mr. Jon Perachio, Vice President, Investor Relations.
Thank you, [Jamie]. Joining me on today's call is John Sabino, CEO; and John Collins, CFO and COO.
Please note that during today's call, we'll make forward-looking statements, which are predictions, projections, and other statements about future results. These statements are based on our current expectations and assumptions as of today, May 7, 2025, and are subject to risks and uncertainties.
Actual results may differ, materially, due to various factors, including those described in today's earnings press release and in the comments made during the conference call, as well
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