Q3 2026 PagerDuty Inc Earnings Call Transcript

Nov 25, 2025 / 10:00 PM GMT

Release Date Price: €13.07 (+1.91%)

Transcript 10-Q8-K

Key Points

Positve

PagerDuty Inc (PD) delivered revenue of $125 million, marking a 5% year-over-year increase.
The company achieved a non-GAAP operating margin of 29%, exceeding guidance and expanding by 750 basis points over the previous year.
PagerDuty Inc (PD) achieved GAAP profitability for the second consecutive quarter, demonstrating disciplined execution and a durable growth model.
The company reported double-digit year-over-year growth in new customer acquisition and total paid and free customers.
PagerDuty Inc (PD) is expanding its product advantage in AI operations and incident management, positioning itself as a leader in the digital and AI operations space.

Negative

Annual recurring revenue grew only 3% year-over-year, indicating slower growth compared to previous periods.
The company faced challenges with seat license compression, particularly in large enterprises due to budget caution and right-sizing.
Dollar-based net retention decreased to 100% from 102% in the previous quarter, impacted by lower gross retention.
PagerDuty Inc (PD) lowered its top-line guidance due to underestimated headwinds to retention and larger-than-expected dollar value contractions.
The company anticipates continued pressure on seat-based reductions and customer budget caution in the upcoming quarters.

Refinitiv StreetEvents Event Transcript
E D I T E D V E R S I O N

PD.N - PagerDuty Inc
Q3 2026 PagerDuty Inc Earnings Call
Nov 25, 2025 / 10:00PM GMT

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Presentation
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Unidentified_1 [1]
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Good afternoon and thank you for joining us to discuss Pedro Duty's third quarter fiscal year 2026 results.

With me on today's call are Jennifer Tejada, Pedro Judy's chairperson and Chief Executive Officer, and Howard Wilson, our Chief Financial Officer.

Before we begin, let me remind everyone that statements made on this call include forward-looking statements based on the environment as we currently see it.

Which involve known and unknown risks and uncertainties that may cause our actual results, performance, or achievements to be materially different from those expressed or implied by the forward-looking statements.

These forward-looking statements include our growth prospects, future revenue, operating

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