Q2 2026 Freshworks Inc Earnings Call Transcript

Aug 4, 2026 / 09:00 PM GMT

Release Date Price: €10.43 (+1.61%)

Transcript 10-Q8-K

Key Points

Positve

Revenue grew 16% year-over-year to $237.4 million, exceeding expectations and marking the seventh consecutive quarter of revenue beats.
Achieved positive GAAP net income of $3.2 million ahead of schedule, demonstrating strong profitability and financial discipline.
EX ARR grew 24% on a constant currency basis to $567 million, with strong momentum in large deals and upmarket traction.
AI monetization is gaining traction with over 7,000 customers paying for AI SKUs and Copilot attach rates exceeding 70% on larger deals.
Enterprise service management (ESM) crossed $50 million in ARR, growing 67% year-over-year, and ITAM is expanding with strong new logo wins.

Negative

CX ARR growth remains sluggish at 4% on a constant currency basis, reflecting ongoing challenges in the business.
Net dollar retention (NDR) is relatively low at 104-105%, indicating limited expansion from existing customers.
The company faces a $2 million FX headwind for the full year, which could pressure revenue growth.
Stock-based compensation, while declining, still represents a significant cost, and the company is working to manage it more prudently.
The CX business is undergoing restructuring and consolidation, which may cause near-term disruption and uncertainty.

Refinitiv StreetEvents Event Transcript
E D I T E D V E R S I O N

FRSH.OQ - Freshworks Inc.
Q2 2026 Freshworks Inc Earnings Call
Aug 04, 2026 / 09:00PM GMT

=====================
Presentation
--------------------------------------------------------------------------------
Unidentified_1 [1]
--------------------------------------------------------------------------------
Hello, everyone.

Thank you for joining us and welcome to the Freshworks second quarter 2026 earnings conference call.

After today's prepared remarks, we will host a question-and-answer session. If you would like to ask a question, please press star 1 to raise your hand. To withdraw your question, press star 1 again. I will now hand the conference over to Kate Skolnick, VP of Investor Relations. Kate, please go ahead.

--------------------------------------------------------------------------------
Unidentified_2 [2]
--------------------------------------------------------------------------------
Thank you. Good afternoon, and welcome to Freshworks' second-quarter 2026 earnings conference call. Joining me

Already have an account? Log in

Get the full story

Subscribe Now

	Access to All Earning Calls and Stock Analysis
	30-Year Financial on one screen
	All-in-one Stock Screener with unlimited filters
	Customizable Stock Dashboard
	Real Time Insider Trading Transactions
	8,000+ Institutional investors’ 13F holdings
	Powerful Excel Add-in and Google sheets Add-on
	All data downloadable
	Quick customer support
	And much more...

7-Day Free Trial · Cancel Anytime

Subscription fee may be tax deductible.

Excellent

4.6 out of 5

Trustpilot

Research Tools

All-In-One Screener Stock Ideas Stock List Guru List Guru Real-Time Picks Insider List Insider Trades Economic Indicators Sector & Industry Performance DCF Calculator Calculators Discussion Board

Product

Pricing Plans Excel Add-In Google Sheets Add-on Data API Stock Comparison Table Manual of Stocks Instant Alerts Mobile App Newsletters Signup 中文

Education

Financial Glossary Tutorials FAQ Buffett Indicator Shiller P/E Yield Curve Today U.S. Inflation Rate Global Market Valuation Fed Net Liquidity Buffett Assets Allocation

Company

About GuruFocus Career Contact Us Advertise Term of Use Privacy Policy Referral Program Partner Program

Survey

We'd love to learn more about your experiences on GuruFocus.com and how we can improve!

Take Survey

Disclaimers

GuruFocus.com is not operated by a broker or a dealer. Under no circumstances does any information posted on GuruFocus.com represent a recommendation to buy or sell a security. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. The individuals or entities selected as "gurus" may buy and sell securities before and after any particular article and report and information herein is published, with respect to the securities discussed in any article and report posted herein. Gurus may be added or dropped from the GuruFocus site at any time. In no event shall GuruFocus.com be liable to any member, guest or third party for any damages of any kind arising out of the use of any content or other material published or available on GuruFocus.com, or relating to the use of, or inability to use, GuruFocus.com or any content, including, without limitation, any investment losses, lost profits, lost opportunity, special, incidental, indirect, consequential or punitive damages. Past performance is a poor indicator of future performance. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. The information on this site is in no way guaranteed for completeness, accuracy or in any other way. The gurus listed in this website are not affiliated with GuruFocus.com, LLC. Stock quotes are provided by QuoteMedia, Inc. (CSI). Company fundamental data is provided by Morningstar. Analyst estimates data is sourced from both Refinitiv and Morningstar, with priority given to Refinitiv data. Data is updated daily.