Q3 2026 Braze Inc Earnings Call Transcript

Dec 9, 2025 / 09:30 PM GMT

Release Date Price: €26.14 (+1.28%)

Transcript 10-Q8-K

Key Points

Positve

Braze Inc (BRZE) reported a strong third quarter with a 25.5% year-over-year revenue increase to $191 million.
The company achieved its strongest quarter of customer additions in three years, adding 106 sequentially and 317 year over year.
Braze Inc (BRZE) improved non-GAAP operating margins by over 400 basis points year over year and generated $18 million of free cash flow.
The company continues to see strong demand for its AI-driven omni-channel customer engagement solutions, with significant customer wins across various industries.
Braze Inc (BRZE) is experiencing a positive trend in customer retention and upsell, with a dollar-based net retention rate of 108% across all customers.

Negative

The company's non-GAAP gross margin decreased year over year from 70.5% to 69.1%, primarily due to higher premium messaging volume and hosting costs.
Despite strong performance, the enterprise replacement cycle remains slow, with switching costs still being a significant barrier for potential customers.
The AI Decisioning Studio, while promising, is still in the early stages of adoption and requires significant customer education and enterprise deal cycles.
Braze Inc (BRZE) faces challenges in penetrating more traditional, risk-averse industries, which often require proof points from disruptors before adoption.
The company anticipates fluctuations in free cash flow due to the timing of customer and vendor payments, indicating potential volatility in cash management.

Refinitiv StreetEvents Event Transcript
E D I T E D V E R S I O N

BRZE.OQ - Braze Inc
Q3 2026 Braze Inc Earnings Call
Dec 09, 2025 / 09:30PM GMT

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Presentation
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Unidentified_1 [1]
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Welcome to the Bra's fiscal Third quarter 2026 earnings conference call. My name is Leila, and I'll be your operator for today's call. At this time, all participants are in a listen-only mode. After the speaker's presentation, we will conduct a question-and-answer session. I'll now turn the call over to Christopher Ferris, Vice President of Bray's Investor Relations.

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Unidentified_2 [2]
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Thank you operator. Good afternoon and thank you for joining us today to review Brazer's results for the fiscal 3rd quarter 2026. I'm joined by our co-founder and Chief Executive Officer Bill

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