Q2 2025 TTEC Holdings Inc Earnings Call Transcript
Key Points
- TTEC Holdings Inc (TTEC) reported a 12% year-over-year increase in adjusted EBITDA, with a 140 basis point margin improvement to 10.1%.
- The company generated $86 million in free cash flow, contributing to a meaningful reduction in borrowings.
- TTEC Holdings Inc (TTEC) onboarded several new clients and increased its pipeline, with 15 new large enterprise clients secured over the last 18 months.
- The company is expanding its AI and analytics capabilities, which are revolutionizing the industry and creating new opportunities.
- TTEC Holdings Inc (TTEC) has significantly increased its partner network, enhancing its managed services opportunities and diversifying its offerings.
- Revenue for the second quarter of 2025 decreased by 3.8% compared to the prior year, from $534 million to $514 million.
- The Engage segment saw a 4.3% decrease in revenue, despite an increase in operating income.
- The Digital segment experienced a 2.3% decline in revenue, with a decrease in managed services from cloud migrations.
- The company faces challenges in balancing the shift from point solutions to hyperscaler solutions, impacting short-term revenue and profitability.
- TTEC Holdings Inc (TTEC) is navigating a volatile global economic environment, with clients cautious about spending due to economic uncertainty and AI-related concerns.
Thank you for standing by. The conference will begin momentarily until such time you will hear music.
Thank you and please continue to stand by. Welcome to TTEC's second quarter 2025 earnings conference Call. (Operator Instructions) This call is being recorded at the request of TTEC. I would now like to turn the call over to Bob Belknapp, TTEC's Group Vice President, Corporate Finance. Thank you, sir, and you may begin.
Thank you, sir, and you may begin.
Good morning, and thank you for joining us today. TTEC is hosting this call to discuss its second quarter results for the period ended June 30, 2025. Participating on today's call are Ken Tuchman, Chairman and Chief Executive Officer of TTEC; and Kenny Wagers, Chief Financial Officer of TTEC.
Yesterday, TTEC issued a press release announcing its financial results. While this call will reflect items discussed in that document, for complete information about our financial performance, we also encourage you to read our quarterly
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