Q1 2026 Western Union Co Earnings Call Transcript
Key Points
- The Western Union Co (WU) reported a stabilization in the US remittance market, with consumer money transfer transactions slightly positive for the first time since Q1 2025.
- Cross-border principal growth was up mid-single digits, indicating resilience in the customer base despite a challenging macro environment.
- The branded digital business saw a 21% increase in transaction growth, driven by new relationships in the Middle East.
- Consumer Services adjusted revenue increased by 33%, fueled by growth in Travel Money and the bill pay business.
- The company is making strategic acquisitions, such as Lana in Mexico and Dash in Singapore, to strengthen its digital capabilities and expand its market presence.
- Adjusted earnings per share fell to $0.25 from $0.41 a year ago, below expectations due to quarter-specific issues and seasonal changes.
- The Americas retail business continues to face headwinds, particularly in the US to Mexico corridor, which remains negative despite some improvement.
- The company experienced a foreign currency loss, impacting earnings, and anticipates further margin pressures in the near term.
- The digital revenue growth was muted by strong growth in lower RPT corridors and promotional offers, affecting overall revenue.
- The geopolitical environment in the Americas and the Middle East poses ongoing challenges, impacting travel and remittance flows.
Good day, and welcome to the Western Union first-quarter 2026 results conference call. (Operator Instructions)
Please note, this event is being recorded. I would now like to turn the conference over to Tom Hadley, Vice President of Investor Relations. Tom, please go ahead.
Thank you. On today's call, we will discuss the company's first quarter and full year 2026 outlook, and then we will take your questions. The slides that accompany this call and webcast can be found at westernunion.com under the Investor Relations tab and will remain available after the call. Additional operational statistics have been provided in supplemental tables with our press release.
Joining me on the call today is our CEO, Devin McGranahan, and our CFO, Matt Cagwin. Today's call is being recorded, and our comments include forward-looking statements. Please refer to the cautionary language in the earnings release and in Western Union's filings with the Securities and Exchange Commission, including the 2025
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