Salesforce (CRM, Financial) remains at the forefront of migrating traditional customer records systemsto comprehensive customer intelligence systems. Even in theface of unpredictable macroeconomic trends, in our view,enterprises are concluding that the financial benefits deliveredby Salesforce offset the capital outlay required for softwarepurchase and deployment.
From Spiros Segalas (Trades, Portfolio)' Harbor Capital Appreciation Fund 2020 annual report.
