NICE CXone Delivers Transformative Customer Service, Driving Record Customer Satisfaction Scores

Author's Avatar
May 12, 2021

NICE CXone (Nasdaq: NICE) today announced its largest increase in customer satisfaction as its digital-first cloud contact center platform, CXone, experiences accelerated demand with hundreds of new capabilities added, a record number of new customers, and tripled adoption internationally, driving more than 19 points Net Promoter Score (NPS) improvement.