American Express Ranks No. 1 in Customer Satisfaction in the J.D. Power U.S. Online & Mobile App Credit Card Satisfaction Studies

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Jun 10, 2021

TheAmerican Express® App1 and the American Express (NYSE: AXP) website both ranked number one in customer satisfaction among U.S. credit card companies’ mobile apps and credit card websites, according to the J.D. Power 2021 U.S. Online & Mobile App Credit Card Satisfaction StudiesSM.This is the third year American Express ranked as the top mobile credit card app in the study, after being recognized in 2018 and 2020. This is the first time American Express ranked as the top credit card website since the inaugural J.D. Power U.S. Online Credit Card Satisfaction Study began in 2019.