NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry's Most Advanced Conversational AI Solution, Powered by Amelia

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Aug 04, 2021

NICE(Nasdaq: NICE)today announced the launch of CXone SmartAssist powered by Amelia, the industry’s leading Conversational AI solution for customer service, to improve conversations across the customer experience (CX) journey. Pairing NICE CXone’s advanced analytical capabilities, and extensive data and knowledge, with Amelia’s Conversational AI technology will allow organizations to build and deploy smarter, more effective intelligent self-service, with full flexibility, scalability and rapid innovations.