The Age of the Robotic Chatbot is Over: Survey Shows Consumers Demand More from Digital-First Experiences

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Jan 26, 2022

Despite the growing prevalence of chatbots in the customer service realm, consumers aren't sold on their efficacy, and many find chatbot experiences flat-out frustrating. These are some of the findings of an independent third-party survey of over 1,000 U.S. consumers commissioned by Verint%3Csup%3E%26reg%3B%3C%2Fsup%3E (NASDAQ: VRNT), The Customer Engagement Companyâ„¢, highlighting rising customer expectations for chat-based channels, and offering critical insights for organizations to design winning digital-first experiences.