NICE Workforce Optimization Recognized for Delivering Proven Business Success by Metrigy Research

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Mar 23, 2022

NICE (Nasdaq: NICE) today announced that it has been recognized by Metrigy as a MetriStar Top Provider in the Workforce Optimization Platform category. Based on a ranking of customer sentiment scores and proven business success, the Metrigy report assesses the overall value realized from various workforce optimization solutions. NICE customers reported measurable improvements in revenue, agent efficiency, cost reduction and customer satisfaction, and ranked the NICE WFO platform notably high for reliability, analytics and its positive impact on corporate CX initiatives. For a complimentary copy of the report, please click+here.