Calix%2C+Inc. (NYSE: CALX) today announced that the award-winning Calix+Support+Cloud (Support Cloud) will further enable customer support teams to easily deliver proactive support thanks to continued automation, expanded analytics, and more support channels. As subscriber habits continue to evolve, and their digital lives grow, broadband service providers (BSPs) are evolving their value propositions to meet subscribers’ needs. For many BSPs facing increased competition, that means delivering differentiated managed services on top of their Wi-Fi offerings. This market was once an exclusive domain of only the biggest internet providers. Now innovative BSPs of all sizes can easily launch and support a growing portfolio of Calix+Revenue+EDGE™ managed services to tailor subscriber experiences for the unique households in their communities. With the evolution of Support Cloud, BSPs will also have access to even more automation, expanded data analytics, actionable insights, and an AI-enabled chatbot. These combined tools will increase efficiency and save customer service representatives (CSRs) time. This will make it even easier for CSRs to support newly launched managed services with a proactive support strategy that elevates the subscriber experience.
Enhanced Automation and AI-Powered Chatbot Added to Calix Support Cloud, Enabling Even the Smallest Service Providers To Offer Proactive Support and Differentiated Managed Services
Oct 18, 2022
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