NICE is First to Receive Highest Scores for Inaugural Digital Customer Service Use Case by Gartner

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Oct 20, 2022

NICE (Nasdaq: NICE) today announced that NICE has received the highest scores for Digital Customer Service Center, the newest use case included in the 2022 Gartner Critical Capabilities for Contact Center Service research report. Giving this year’s digital addition context, the Gartner report says, “We have also added a digital customer service center use case to address the growing need for managing digital channels as a primary interface."