Feb 06, 2020 / 09:30AM GMT
Stuart Simpson - Royal Mail plc - Chief Finance & Operating Officer and Director
Good morning, everyone. Thank you for joining the 9-month trading update. As you know, I'm Stuart, the CFO and COO of Royal Mail. As the host said, I'll do a brief update, and then we'll take some questions. There'll be plenty of time for those at the end.
So we had a busy Christmas period. First time for a long time, we had a general election coinciding with our peak period. So a huge challenge from an operational perspective. We knew, and we said this back in November, we'd be investing into this to make sure that we could protect the democratic process in the U.K., but also to provide fantastic service for our customers. And we did both of those things. We have the best election service we'd ever provided, and we also had the best Christmas quality we'd ever provided. So huge thank you for our operational teams for delivering that. Everyone out there every day, going to every door in the U.K. with all of those mail pieces and parcels.
Now turning to trading performance. This was broadly in line with
Nine Months 2020 Royal Mail PLC Trading Statement Call Transcript
Feb 14, 2024
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