SmileDirectClub Inc at UBS Global Healthcare Virtual Conference Transcript

May 25, 2021

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May 25, 2021 / 06:00PM GMT
Kevin Caliendo - UBS Investment Bank, Research Division - Equity Research Analyst of Healthcare IT and Distribution

Good afternoon, everyone. This is Kevin Caliendo, UBS health care services analyst, and I am happy to have with us today, Kyle Wailes, CFO, from SmileDirectClub. Kyle, thanks for joining us today.

Kyle I. Wailes - SmileDirectClub, Inc. - CFO

Thanks for having us.

Questions and Answers:

Kevin Caliendo - UBS Investment Bank, Research Division - Equity Research Analyst of Healthcare IT and Distribution

I want to start off talking a little bit about the Net Promoter Score and the customer experience. It was brought up on the call, your last earnings call, the NPS has declined sequentially for a handful of quarters. Given that the customer experience is so important to you, what can be done to reverse this trend? How are you guys thinking about it?

How important is it to you? I think you mentioned to me or on the call that getting an NPS over 60 is important. Can you take us through -- take us

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