May 19, 2021 / 07:00AM GMT
Olivia R. Garfield - Severn Trent Plc - CEO & Executive Director
Good morning, everyone, and welcome to the Severn Trent Results Q&A for the year 2020-2021. I'm Liv Garfield, Chief Exec, joined by the whole senior team and looking forward to answering your questions.
Now we all are experts on Zoom, so I'm sure you don't need any detailed explanation from me. But broadly, raise your hands and then don't forget to unmute yourself once you've been chosen. That is the broad rules. All right, then it's over to yourselves for some questions.
Questions and Answers:
Olivia R. Garfield - Severn Trent Plc - CEO & Executive DirectorThere we go. So Mark, we can see you. But we need you to unmute.
Mark Freshney - Crédit Suisse AG - Research Division - Research Analyst
Yes. Sorry -- can you hear me now okay? Okay. I can't -- I can hear you now. So look, 2 questions. Firstly, on the bad debt provision, James. Can you talk us through the provisions that you've been making?
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