- Rimini Street (RMNI, Financial) honored with Stevie Awards for Front-Line Customer Service and Best Customer Satisfaction Strategy.
- Achieved a 23% reduction in case resolution times through AI technology.
- Maintains an industry-leading client satisfaction rating of 4.9 out of 5.0.
Rimini Street, Inc. (RMNI), a leader in third-party enterprise software support services, has received multiple accolades reflecting its excellence in customer service and AI innovation. Recognized at the 19th annual Stevie Awards for Sales & Customer Service, the company secured a Silver Stevie for Front-Line Customer Service Team of the Year and a Bronze Stevie for Best Customer Satisfaction Strategy.
The company's Global Service Delivery team earned acknowledgment for managing over 8,500 milestone updates monthly while maintaining a remarkable client satisfaction rating of 4.9 out of 5.0. The Executive Sponsor Program was similarly lauded, highlighting its effectiveness in aligning senior leadership with key clients to shape strategic priorities.
Rimini Street was also awarded the Business Intelligence Group's 2025 Best AI-based Customer Service Solution award, acknowledging its human-centric, AI-enhanced enterprise software support. This innovative approach has successfully decreased case resolution times by 23%, using intelligent case assignment and proactive anomaly detection to enhance service efficiency.
Company executives underscore their dedication to client success, emphasizing the importance of deep understanding of client needs beyond technological solutions. Rimini Street continues to position itself as a trusted partner, offering a comprehensive portfolio that includes vendor-agnostic guidance and cutting-edge technology solutions.
