- ServiceNow (NOW, Financial) recognized as a Leader in IDC MarketScape's Cloud-Enabled Facility Management Applications 2024-2025 report.
- The report highlights ServiceNow's robust AI foundation and comprehensive facility management solutions.
- ServiceNow's platform offers AI-powered tools for cost reduction and enhanced workplace experiences.
ServiceNow (NOW), a prominent player in the software industry, has been named a Leader in the IDC MarketScape: Worldwide Cloud-Enabled Facility Management Applications 2024-2025 Vendor Assessment. This recognition underscores ServiceNow's innovations in its Workplace Service Delivery (WSD) and Enterprise Asset Management (EAM) solutions, which streamline operations, reduce costs, and enhance workplace experiences through a unified platform.
According to the IDC MarketScape report, ServiceNow's strong AI foundation dates back to its introduction of the Virtual Agent in 2017. The company's facility management solutions are equipped with 24/7 AI assistance, real-time technician management, and intelligent building integrations. These features contribute to faster resolutions and improved operational efficiency.
The platform enables organizations to achieve significant cost savings by efficiently managing assets and implementing preventive maintenance strategies. By automating the entire lifecycle of building equipment, ServiceNow reduces facilities management costs and enhances occupant experiences with self-service features and optimized resource use.
ServiceNow's comprehensive solution provides transparency and real-time visibility into facility operations, facilitating better planning and decision-making. As a result, organizations using ServiceNow can lower their total cost of ownership by creating proactive maintenance plans, thereby extending asset and building lifespans.
ServiceNow's recognition as a Leader in IDC MarketScape's assessment reflects its commitment to delivering AI-powered solutions that cater to modern facility management needs. The company's solutions are designed to adapt to the rapidly evolving technological landscape, meeting customers' demands for seamless and intuitive facility management processes.
