- Appian's AI adoption increased by 7.9 times year-over-year, with 70% of its Cloud customers utilizing AI capabilities.
- Appian's AI integration has notably reduced operation times, with Acclaim Autism cutting patient intake time by 83% and Century Fire Protection reducing invoice processing time by 36%.
- Hitachi anticipates a 20% reduction in operating expenses and a 60% faster time-to-market through their partnership with Appian.
Appian (APPN, Financial) is revolutionizing business operations by embedding artificial intelligence (AI) into various processes, boasting a significant growth in AI adoption. The company reports that its customer usage of AI-powered document extraction has increased by an impressive 7.9 times year-over-year. Currently, 70% of Appian Cloud customers are harnessing AI capabilities to optimize their operations.
Appian highlights several success stories among its diverse clientele. Notably, Acclaim Autism has achieved an 83% reduction in patient intake time by implementing AI for medical document processing, ensuring faster access to care without compromising compliance standards. The transformation was accomplished in just three weeks.
Meanwhile, Century Fire Protection has utilized Appian's AI technology to develop an accounts payable application that has cut invoice processing time by 36% and reduced missed discounts by 50%. This improvement has streamlined financial operations and capitalized on early payment incentives.
Internationally, Hitachi leverages Appian's AI solutions to enhance its internal processes. The collaboration is projected to decrease operating expenses by 20% and accelerate time-to-market by 60%, benefiting data consolidation, sales operations, and application development across their enterprise.
The Texas Department of Public Safety implemented a generative AI chatbot to enhance its procurement processes, providing instant access to regulatory data for over 10,000 stakeholders. This integration exemplifies how AI can improve efficiency in government operations.
The University of South Florida has adopted Appian AI to support its academic advisors in serving up to 50,000 students annually. Through a generative AI chatbot, advisors efficiently manage student cases, generating meeting agendas, and action plans within reduced time frames.
Randy Guard, Chief Marketing Officer of Appian, emphasizes the transformative power of embedding AI within business processes, stating that this approach enhances accuracy and expedites outcomes while maintaining governance and accountability.
