CORRECTING and REPLACING Thryv Grows SaaS Revenue in First Quarter 2025, First Quarter Results Exceed Guidance

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May 01, 2025

In the second Outlook table of the release, Full Year 2025 Marketing Services Revenue is $315.0 - $318.0 (instead of $310.0 - $314.0).

The updated release reads:

THRYV GROWS SAAS REVENUE IN FIRST QUARTER 2025, FIRST QUARTER RESULTS EXCEED GUIDANCE

– Q1 SaaS Revenue Increased 50% Year-Over-Year
– Q1 SaaS Revenue (Ex-Keap) Increased 24% Year-Over-Year
– Q1 SaaS Revenue over 60% of Total Revenue
– Q1 Record Seasoned NRR of 103%

Thryv Holdings, Inc. (NASDAQ:THRY) (“Thryv” or the “Company”), the provider of Thryv®, the leading small business marketing and sales software platform, reported an increase in SaaS revenue of 50% year-over-year in the first quarter of 2025.

“Thryv started 2025 with strong positive momentum as SaaS revenue accelerated to over 60% of total revenue, underscoring the progress of our strategic transformation into a premier SMB software business,” said Joe Walsh, Thryv Chairman and CEO. “While we remain focused on acquiring and upgrading subscribers to the platform, we have been deepening relationships with our existing customers and expanding ARPU. We are leaning into cross-selling and anticipate continued growth as we enhance our product-led strategy and expand into new verticals. Looking ahead, the resilient customer demand we are experiencing is encouraging, and we are committed to driving sustainable, profitable growth as we continue to invest in our platform.”

“In the first quarter, we exceeded our guidance, and balanced SaaS top-line growth with disciplined cost management,” stated Paul Rouse, Chief Financial Officer. “Seasoned NRR increased to a record 103% in the first quarter as a result of upselling and cross-selling additional products and services to our customer base. For the remainder of 2025, we expect to deliver SaaS revenue growth and continued SaaS Adjusted EBITDA margin improvement.”

First Quarter 2025 Highlights:

  • SaaS revenue was $111.1 million, a 50% increase year-over-year
  • SaaS revenue excluding Keap was $92.2 million, a 24% increase year-over-year
  • Marketing Services revenue was $70.2 million, a 56% decrease year-over-year
  • Consolidated total revenue was $181.4 million, a decrease of 22% year-over-year
  • Consolidated net loss was $9.6 million, or $(0.22) per diluted share; compared to net income of $8.4 million, or $0.22 per diluted share, for the first quarter of 2024
  • Consolidated Adjusted EBITDA was $20.9 million, representing an Adjusted EBITDA margin of 11.5%
  • SaaS Adjusted EBITDA was $10.8 million, representing an Adjusted EBITDA margin of 9.7%
  • Total Marketing Services Adjusted EBITDA was $10.1 million, representing an Adjusted EBITDA margin of 14.4%
  • Consolidated Gross Profit was $119.3 million
  • Consolidated Adjusted Gross Profit1 was $123.7 million
  • SaaS Gross Profit was $78.8 million, representing a Gross Margin of 70.9%
  • SaaS Adjusted Gross Profit2 was $81.5 million, representing an Adjusted Gross Margin of 73.3%

SaaS Metrics

  • SaaS clients increased 59% year-over-year to 111 thousand at the end of the first quarter of 2025 SaaS clients, excluding Keap, increased 37% year-over-year to 96 thousand
  • Seasoned Net Revenue Retention2 was 103% for the first quarter of 2025, an increase of 900 bps year-over-year, excluding Keap
  • SaaS monthly Average Revenue per Unit (“ARPU”)3 was $335 for the first quarter of 2025
  • ThryvPay total payment volume was $71 million, an increase of 13% year-over-year

Outlook

Based on information available as of April 30, 2025, Thryv is issuing guidance4 for the second quarter of 2025 and full year 2025 as indicated below:

2nd Quarter

Full Year

(in millions)

2025

2025

SaaS Revenue

$113.0 - $115.0

$460.5 - $471.0

SaaS Adjusted EBITDA

$18.5 - $19.5

$67.0 - $71.0

2nd Quarter

3rd Quarter

4th Quarter

Full Year

(in millions)

2025

2025

2025

2025

Marketing Services Revenue

$90.0 - $91.0

$83.0 - $84.0

$72.0 - $73.0

$315.0 - $318.0

Marketing Services Adjusted EBITDA

$24.0 - $26.0

$77.5 - $78.5

____________________

1 Defined as Gross profit adjusted to exclude the impact of depreciation and amortization expense and stock-based compensation expense.

2 Seasoned Net Revenue Retention is defined as net dollar retention excluding clients acquired over the previous 12 months as well as clients acquired in the Keap acquisition which closed on October 31, 2024.

3 Defined as total client billings for a particular month divided by the number of clients that have one or more revenue-generating solutions in that same month. This is a blended calculation and inclusive of the impact from the Keap acquisition.

4 These statements are forward-looking and actual results may materially differ. Refer to the “Forward-Looking Statements” section below for information on the factors that could cause our actual results to materially differ from these forward-looking statements.

Earnings Conference Call Information

Thryv will host a conference call on Thursday, May 1, 2025 at 8:30 a.m. (Eastern Time) to discuss the Company's first quarter 2024 results.

For analysts to register for this conference call, please use this link. After registering, a confirmation email will be sent, including dial-in details and a unique code for entry. We recommend registering a day in advance or at a minimum thirty minutes prior to the start of the call. To listen to the webcast, please use this link or visit Thryv's Investor Relations website at investor.thryv.com. A live webcast will also be available on the Investor Relations section of the Company's website at investor.thryv.com.

If you are unable to participate in the conference call, a replay will be available at this link.

Thryv Holdings, Inc. and Subsidiaries

Consolidated Statements of Operations and Comprehensive (Loss) Income

Three Months Ended

March 31,

(in thousands, except share and per share data)

2025

2024

Revenue

$

181,371

$

233,624

Cost of services

62,083

79,983

Gross profit

119,288

153,641

Operating expenses:

Sales and marketing

70,051

70,091

General and administrative

52,271

52,416

Total operating expenses

122,322

122,507

Operating (loss) income

(3,034

)

31,134

Other income (expense):

Interest expense

(6,067

)

(13,359

)

Interest expense, related party

(3,006

)

—

Other components of net periodic pension cost

(768

)

(1,581

)

Other income (expense)

392

(2,373

)

(Loss) income before income tax benefit (expense)

(12,483

)

13,821

Income tax benefit (expense)

2,865

(5,397

)

Net (loss) income

$

(9,618

)

$

8,424

Other comprehensive income (loss):

Foreign currency translation adjustment, net of tax

(187

)

(265

)

Comprehensive (loss) income

$

(9,805

)

$

8,159

Net (loss) income per common share:

Basic

$

(0.22

)

$

0.24

Diluted

$

(0.22

)

$

0.22

Weighted-average shares used in computing basic and diluted net (loss) income per common share:

Basic

43,412,366

35,186,121

Diluted

43,412,366

37,985,785

Thryv Holdings, Inc. and Subsidiaries

Consolidated Balance Sheets

(in thousands, except share data)

March 31, 2025

December 31, 2024

Assets

Current assets

Cash and cash equivalents

$

10,993

$

16,311

Accounts receivable, net of allowance of $13,144 in 2025 and $13,051 in 2024

139,894

161,620

Contract assets, net of allowance of $33 in 2025 and $29 in 2024

1,980

2,127

Taxes receivable

7,493

6,218

Prepaid expenses

30,806

13,923

Deferred costs

9,486

8,402

Other current assets

2,035

2,119

Total current assets

202,687

210,720

Fixed assets and capitalized software, net

41,998

44,478

Goodwill

253,809

253,318

Intangible assets, net

31,956

34,259

Deferred tax assets

146,530

143,495

Other assets

26,754

25,895

Total assets

$

703,734

$

712,165

Liabilities and Stockholders' Equity

Current liabilities

Accounts payable

$

5,894

$

13,011

Accrued liabilities

80,828

95,462

Current portion of unrecognized tax benefits

26,703

26,196

Contract liabilities

42,873

40,315

Current portion of Term Loan

15,750

—

Current portion of Term Loan, related party

10,500

5,250

Other current liabilities

6,847

8,151

Total current liabilities

189,395

196,260

Term Loan, net

139,565

—

Term Loan, net, related party

95,382

100,436

ABL Facility

37,790

—

Pension obligations, net

38,699

38,014

Other liabilities

9,672

9,759

Total long-term liabilities

321,108

318,985

Commitments and contingencies

Stockholders' equity

Common stock - $0.01 par value, 250,000,000 shares authorized; 71,496,077 shares issued and 43,728,331 shares outstanding at March 31, 2025; and 70,556,740 shares issued and 43,033,960 shares outstanding at December 31, 2024

715

706

Additional paid-in capital

1,282,424

1,272,476

Treasury stock - 27,767,746 shares at March 31, 2025 and 27,522,780 shares at December 31, 2024

(492,744

)

(488,903

)

Accumulated other comprehensive loss

(15,128

)

(14,941

)

Accumulated deficit

(582,036

)

(572,418

)

Total stockholders' equity

193,231

196,920

Total liabilities and stockholders' equity

$

703,734

$

712,165

Thryv Holdings, Inc. and Subsidiaries

Consolidated Statements of Cash Flows

Three Months Ended March 31,

(in thousands)

2025

2024

Cash Flows from Operating Activities

Net (loss) income

$

(9,618

)

$

8,424

Adjustments to reconcile net (loss) income to net cash provided by operating activities:

Depreciation and amortization

11,516

14,553

Amortization of deferred commissions

3,499

4,849

Amortization of debt issuance costs

830

1,310

Deferred income taxes

(2,986

)

(3,110

)

Provision for credit losses and service credits

3,782

7,475

Stock-based compensation expense

7,737

5,289

Other components of net periodic pension cost

768

1,581

Other

(355

)

(779

)

Changes in working capital items, excluding acquisitions:

Accounts receivable

16,840

(9,750

)

Contract assets

147

(1,670

)

Prepaid expenses and other assets

(20,672

)

(18,169

)

Accounts payable and accrued liabilities

(22,338

)

(5,754

)

Other liabilities

369

1,189

Net cash (used in) provided by operating activities

(10,481

)

5,438

Cash Flows from Investing Activities

Additions to fixed assets and capitalized software

(7,085

)

(7,278

)

Acquisition of a business, net of cash acquired

(143

)

—

Net cash used in investing activities

(7,228

)

(7,278

)

Cash Flows from Financing Activities

Payments of Term Loan

—

(9,368

)

Proceeds from ABL Facility

109,647

205,351

Payments of ABL Facility

(95,748

)

(198,459

)

Other

(1,620

)

918

Net cash provided by (used in) financing activities

12,279

(1,558

)

Effect of exchange rate changes on cash, cash equivalents and restricted cash

124

(723

)

(Decrease) in cash, cash equivalents and restricted cash

(5,306

)

(4,121

)

Cash, cash equivalents and restricted cash, beginning of period

17,760

20,530

Cash, cash equivalents and restricted cash, end of period

$

12,454

$

16,409

Supplemental Information

Cash paid for interest

$

8,256

$

11,911

Cash paid for income taxes, net

$

1,178

$

1,915

Segment Information

The following tables summarize the operating results of the Company's reportable segments:

Three Months Ended March 31,

Change

(in thousands)

2025

2024

Amount

%

Revenue

SaaS

$

111,129

$

74,322

$

36,807

49.5

%

Marketing Services

70,242

159,302

(89,060

)

(55.9

)%

Total Revenue

$

181,371

$

233,624

$

(52,253

)

(22.4

)%

Adjusted EBITDA

SaaS

$

10,815

$

3,435

$

7,380

214.8

%

Marketing Services

10,086

50,679

(40,593

)

(80.1

)%

Consolidated Adjusted EBITDA5

$

20,901

$

54,114

$

(33,213

)

(61.4

)%

The following tables set forth reconciliations of our SaaS revenue for the Company to SaaS revenue excluding Keap and Keap SaaS revenue:

Three Months Ended March 31,

(in thousands)

2025

2024

Reconciliation of SaaS Revenue

SaaS Revenue

$

111,129

$

74,322

Less:

Keap SaaS Revenue

18,882

—

SaaS Revenue (excluding Keap)

$

92,247

$

74,322

____________________

5 Consolidated Adjusted EBITDA is equal to SaaS Adjusted EBITDA and Marketing Services Adjusted EBITDA. See Non-GAAP Measures below for a reconciliation of Consolidated Adjusted EBITDA to Net income (loss).

Non-GAAP Measures

Our results included in this press release include Adjusted EBITDA, Adjusted EBITDA Margin and Adjusted Gross Profit, which are not presented in accordance with U.S. generally accepted accounting principles (“GAAP”).

We have included Adjusted EBITDA, Adjusted EBITDA Margin, Adjusted Gross Profit because management believes they provide useful information to investors in gaining an overall understanding of our current financial performance and provide consistency and comparability with past financial performance. Specifically, we believe Adjusted EBITDA provides useful information to management and investors by excluding certain non-operating items that we believe are not indicative of our core operating results. In addition, Adjusted EBITDA, Adjusted EBITDA Margin, and Adjusted Gross Profit are used by management for budgeting and forecasting as well as measuring the Company’s performance. We believe Adjusted EBITDA, Adjusted EBITDA Margin, and Adjusted Gross Profit provide investors with the financial measures that closely align with our internal processes.

We define Adjusted EBITDA (“Adjusted EBITDA”) as Net income (loss) plus Interest expense, Income tax expense, Depreciation and amortization expense, Restructuring and integration expenses, Stock-based compensation expense, and non-operating expenses, such as Other components of net periodic pension cost and certain unusual and non-recurring charges that might have been incurred. Adjusted EBITDA should not be considered as an alternative to Net income (loss) as a performance measure. We define Adjusted EBITDA Margin as Adjusted EBITDA divided by revenue. We define Adjusted Gross Profit (“Adjusted Gross Profit”) as Gross profit adjusted to exclude the impact of Depreciation and amortization expense and Stock-based compensation expense.

Non-GAAP financial information has limitations as an analytical tool and is presented for supplemental informational purposes only. Such information should not be considered a substitute for financial information presented in accordance with U.S. GAAP and may be different from similarly-titled non-GAAP measures used by other companies.

The following is a reconciliation of Adjusted EBITDA to its most directly comparable GAAP measure, Net (loss) income:

Three Months Ended March 31,

(in thousands)

2025

2024

Reconciliation of Adjusted EBITDA

Net (loss) income

$

(9,618

)

$

8,424

Interest expense

9,073

13,359

Depreciation and amortization expense

11,516

14,553

Stock-based compensation expense (1)

7,737

5,289

Restructuring and integration expenses (2)

4,682

5,265

Income tax (benefit) expense

(2,865

)

5,397

Other components of net periodic pension cost (4)

768

1,581

Other (5)

(392

)

246

Adjusted EBITDA

$

20,901

$

54,114

(1)

We record stock-based compensation expense related to the amortization of grant date fair value of the Company’s stock-based compensation awards.

(2)

For the three months ended March 31, 2025 and 2024, expenses relate to periodic efforts to enhance efficiencies and reduce costs, and include severance benefits, and costs associated with abandoned facilities and system consolidation. For more information on our restructuring and integration expenses, please see our Q1 2025 Quarterly Report on Form 10-Q.

(3)

Other components of net periodic pension cost is from our non-contributory defined benefit pension plans that are currently frozen and incur no additional service costs. The most significant component of Other components of net periodic pension cost relates to periodic mark-to-market pension remeasurement.

(4)

Other primarily includes foreign exchange-related (income) expense.

The following tables set forth reconciliations of Adjusted Gross Profit and Adjusted Gross Margin, to their most directly comparable GAAP measures, Gross profit and Gross margin:

Three Months Ended March 31, 2025

(in thousands)

SaaS

Marketing Services

Total

Reconciliation of Adjusted Gross Profit

Gross profit

$

78,770

$

40,518

$

119,288

Plus:

Depreciation and amortization expense

2,598

1,627

4,225

Stock-based compensation expense

84

70

154

Adjusted Gross Profit

$

81,452

$

42,215

$

123,667

Gross Margin

70.9

%

57.7

%

65.8

%

Adjusted Gross Margin

73.3

%

60.1

%

68.2

%

Three Months Ended March 31, 2024

(in thousands)

SaaS

Marketing Services

Total

Reconciliation of Adjusted Gross Profit

Gross profit

$

49,095

$

104,546

$

153,641

Plus:

Depreciation and amortization expense

1,704

4,072

5,776

Stock-based compensation expense

60

113

173

Adjusted Gross Profit

$

50,859

$

108,731

$

159,590

Gross Margin

66.1

%

65.6

%

65.8

%

Adjusted Gross Margin

68.4

%

68.3

%

68.3

%

Supplemental Financial Information

The following supplemental financial information provides Revenue, Net Income (Loss), Net Income (Loss) Margin, Adjusted EBITDA and Adjusted EBITDA Margin by our (i) SaaS business and (ii) Marketing Services business. Total SaaS Adjusted EBITDA and Adjusted EBITDA margin are non-GAAP financial measures. Total Marketing Services Adjusted EBITDA and Adjusted EBITDA margin are also non-GAAP financial measures. These non-GAAP financial measures are presented for supplemental informational purposes only and are not intended to be considered in isolation or as a substitute for, or superior to, financial information prepared and presented in accordance with GAAP.

We believe that these non-GAAP financial measures provide useful information about our global SaaS and Marketing Services financial performance, enhance the overall understanding of our global SaaS and Marketing Services past financial performance and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We believe that these measures provide additional tools for investors to use in comparing our core financial performance over multiple periods.

Three Months Ended March 31, 2025

(in thousands)

SaaS

Marketing Services

Total

Revenue

$

111,129

$

70,242

$

181,371

Net (Loss)

(9,618

)

Net (Loss) Margin

(5.3

)%

Adjusted EBITDA

10,815

10,086

20,901

Adjusted EBITDA Margin

9.7

%

14.4

%

11.5

%

Three Months Ended March 31, 2024

(in thousands)

SaaS

Marketing Services

Total

Revenue

$

74,322

$

159,302

$

233,624

Net Income

8,424

Net Income Margin

3.6

%

Adjusted EBITDA

3,435

50,679

54,114

Adjusted EBITDA Margin

4.6

%

31.8

%

23.2

%

Forward-Looking Statements

Certain statements contained herein are not historical facts, constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties. Statements that include the words “may”, “will”, “could”, “should”, “would”, “believe”, “anticipate”, “forecast”, “estimate”, “expect”, “preliminary”, “intend”, “plan”, “target”, “project”, “outlook”, “future”, “forward”, “guidance” and similar statements of a future or forward-looking nature identify forward-looking statements. These statements are not guarantees of future performance. These forward-looking statements are based on our current expectations and beliefs concerning future developments and their potential effect on us. While management believes that these forward-looking statements are reasonable as and when made, there can be no assurance that future developments affecting us will be those that we anticipate. Accordingly, there are or will be important factors that could cause our actual results to differ materially from those indicated in these statements. We believe that these factors include, but are not limited to, the risks related to the following: significant competition for our Marketing Services solutions and SaaS offerings, including from companies that use components of our SaaS offerings provided by third parties; our ability to maintain profitability; our ability to manage our growth effectively; our ability to transition our Marketing Services clients to our Thryv platform, maintain transitioned clients on that platform and sell them additional or upgraded products; sell our platform into new markets or further penetrate existing markets; our ability to maintain our strategic relationships with third-party service providers; internet search engines and portals potentially terminating or materially altering their agreements with us; our ability to keep pace with rapid technological changes and evolving industry standards; our SMBs clients potentially opting not to renew their agreements with us or renewing at lower spend; potential system interruptions or failures, including cybersecurity breaches, identity theft, data loss, unauthorized access to data or other disruptions that could compromise our information; our potential failure to identify suitable acquisition candidates and consummate such acquisitions; our ability to complete acquisitions and the successful integration of such acquisitions, including our recently completed acquisition of Keap, and any failure of an acquired business to achieve its plans and objectives or realize any expected benefit from any such acquisition; the potential loss of one or more key employees or our inability to attract and to retain highly skilled employees; our ability to maintain the compatibility of our Thryv platform with third-party applications; our ability to successfully expand our operations and current offerings into new markets, including internationally, or further penetrate existing markets; our potential failure to provide new or enhanced functionality and features; our potential failure to comply with applicable privacy, security and data laws, regulations and standards; potential changes in regulations governing privacy concerns and laws or other domestic or foreign data protection regulations; our potential failure to meet service level commitments under our client contracts; our potential failure to offer high-quality or technical support services; our Thryv platform and add-ons potentially failing to perform properly; our use of artificial intelligence in our business, and challenges with properly managing its use, could result in reputational harm, competitive harm, and legal liability; the potential impact of future labor negotiations; our ability to protect our intellectual property rights, proprietary technology, information, processes, and know-how; rising inflation and our ability to control costs, including operating expenses; general macro-economic conditions, including a recession or an economic slowdown in the U.S. or internationally; adverse tax laws or regulations or potential changes to existing tax laws or regulations; costs, liabilities and reputational harm resulting from regulatory investigations, including the subpoena from the Division of Enforcement of the Securities and Exchange Commission (the “SEC”); volatility and weakness in bank and capital markets; and costs, obligations and liabilities incurred as a result of and in connection with being a public company as well as the risks and uncertainties set forth in the Company's most recent Annual Report on Form 10-K filed with the SEC. All subsequent written and oral forward-looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by such cautionary statements.

If one or more events related to these or other risks or uncertainties materialize, or if our underlying assumptions prove to be incorrect, actual results may differ materially from what we anticipate. For these reasons, we caution you against relying on forward-looking statements. All forward-looking statements included in this press release are expressly qualified in their entirety by the foregoing cautionary statements. These forward-looking statements speak only as of the date hereof and, other than as required by law, we undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

About Thryv

Thryv Holdings, Inc. (NASDAQ:THRY) is the provider of the leading sales and marketing platform designed to help small businesses attract new and repeat customers. Thryv software offers SMBs everything they need to manage day-to-day operations and grow efficiently. The platform’s AI-supported marketing and business automations help business owners save time, compete, and win. More than 100K businesses globally use Thryv software to connect with customers and run and grow their business. For more information, visit thryv.com.

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