- Insurance firms are migrating to modern platforms like Duck Creek to enhance agility and customer experience.
- The ISG Provider Lens™ report highlights the shift from legacy systems to cloud-native SaaS solutions.
- Accenture, Capgemini, and other major providers lead in helping insurers transition to Duck Creek services.
Insurance companies are increasingly leveraging the Duck Creek platform to replace outdated legacy systems, aiming to boost their operational scalability and implement new product offerings rapidly. According to a 2025 report by Information Services Group (ISG) (III, Financial), the trend represents a significant shift driven by the need to enhance agility and improve customer interaction in the dynamic insurance sector.
The report from ISG, a renowned technology research and advisory firm, indicates that Duck Creek's focus on cloud-native and SaaS versions of its core platform presents both opportunities and challenges for adopters. Insurers turning to this modern platform are benefitting from improved data-driven decision-making and streamlined operations, yet they face challenges related to technical debt and complex migrations involving multiple legacy core systems.
Dennis Winkler, ISG's insurance industry vertical leader in North America, noted that insurers are collaborating with service providers to modernize and integrate Duck Creek’s cloud-based digital solutions efficiently. The research identifies Accenture, Capgemini, Coforge, Cognizant, EY, and LTIMindtree as leaders in supporting these migrations, while Xceedance earns recognition as a "Rising Star" for its promising potential within the Duck Creek ecosystem.
The ISG Provider Lens™ global report also identifies a trend towards using AI and automation to expedite data migration and testing processes, aimed at delivering value faster and addressing inherent challenges in the migration journey. As part of strategic operations, providers are adopting a "factory" approach to simplify transitions and mitigate difficulties associated with extensive customizations.
The report highlights the importance of careful planning, data migration management, and change management in ensuring a seamless transition to Duck Creek's modern core platforms, helping insurers achieve long-term business objectives.
