Lowe's (LOW) Debuts AI Tool to Enhance Customer Service and Onboarding | LOW Stock News

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May 05, 2025
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Lowe's (LOW, Financial) has introduced Mylow Companion, an AI-powered application designed to enhance customer service and expedite the onboarding process for its associates. This innovative tool is specifically crafted for use on sales floor devices, offering rapid access to essential information such as product details, project guidance, and inventory data.

The rollout of this technology to all associates across Lowe's more than 1,700 retail locations marks a significant milestone, as it represents the first successful large-scale implementation of such an AI tool by a retailer. This move is expected to streamline operations and improve service efficiency throughout the company's extensive network of stores.

Wall Street Analysts Forecast

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Based on the one-year price targets offered by 33 analysts, the average target price for Lowe's Companies Inc (LOW, Financial) is $274.71 with a high estimate of $305.00 and a low estimate of $217.00. The average target implies an upside of 20.92% from the current price of $227.19. More detailed estimate data can be found on the Lowe's Companies Inc (LOW) Forecast page.

Based on the consensus recommendation from 38 brokerage firms, Lowe's Companies Inc's (LOW, Financial) average brokerage recommendation is currently 2.2, indicating "Outperform" status. The rating scale ranges from 1 to 5, where 1 signifies Strong Buy, and 5 denotes Sell.

Based on GuruFocus estimates, the estimated GF Value for Lowe's Companies Inc (LOW, Financial) in one year is $220.21, suggesting a downside of 3.07% from the current price of $227.19. GF Value is GuruFocus' estimate of the fair value that the stock should be traded at. It is calculated based on the historical multiples the stock has traded at previously, as well as past business growth and the future estimates of the business' performance. More detailed data can be found on the Lowe's Companies Inc (LOW) Summary page.

LOW Key Business Developments

Release Date: February 26, 2025

  • Fourth Quarter Sales: $18.6 billion.
  • Full Year 2024 Sales: $83.7 billion.
  • Comparable Sales Growth: 0.2% in Q4.
  • Adjusted Operating Margin: 12.3% for the full year.
  • Adjusted Earnings Per Share: $11.99 for the full year.
  • Pro Sales Growth: High single-digit comps in Q4.
  • Online Sales Growth: 9.5% in Q4.
  • Gross Margin: 32.9% in Q4, up 46 basis points from last year.
  • Free Cash Flow: $7.7 billion in 2024.
  • Shareholder Returns: $6.5 billion through share repurchases and dividends in 2024.
  • Capital Expenditures: $548 million in Q4.
  • Adjusted Debt to EBITDAR: 3.01 times at year-end.
  • Return on Invested Capital: 32% for the year.
  • 2025 Sales Outlook: $83.5 billion to $84.5 billion.
  • 2025 Comparable Sales Outlook: Flat to up 1%.
  • 2025 Operating Margin Outlook: 12.3% to 12.4%.
  • 2025 Capital Expenditures Outlook: Approximately $2.5 billion.
  • New Store Openings in 2025: 5 to 10 new stores planned.

For the complete transcript of the earnings call, please refer to the full earnings call transcript.

Positive Points

  • Lowe's Companies Inc (LOW, Financial) reported strong fourth-quarter sales of $18.6 billion, with positive comparable sales of 0.2%, exceeding expectations.
  • The company saw high single-digit growth in its Pro segment for the second consecutive quarter, driven by a transformed Pro offering and enhanced digital experiences.
  • Online sales grew by 9.5% in Q4, with record-breaking sales during Black Friday and Cyber Monday, indicating successful omnichannel investments.
  • Lowe's Companies Inc (LOW) launched a redesigned Pro loyalty program, MyLowe's Pro Rewards, to drive greater engagement with small to medium Pro customers.
  • The company is leveraging emerging technology, such as AI-powered virtual advisors, to enhance customer experience and streamline project recommendations.

Negative Points

  • Lowe's Companies Inc (LOW) is facing continued near-term pressure on DIY discretionary spending, particularly in larger ticket projects.
  • The challenging home improvement market is impacted by high mortgage rates, leading to a lock-in effect and the lowest pace of existing home sales in nearly 30 years.
  • Comparable transactions declined by 1.3% in Q4, with DIY discretionary pressure persisting, especially in larger ticket interior projects.
  • The company anticipates a flat home improvement market in 2025, with ongoing uncertainty around the timing of an inflection in demand.
  • Lowe's Companies Inc (LOW) expects first-quarter operating margin to be approximately 50 basis points below the full-year guide due to sales deleverage and prioritization of strategic investments.

Disclosures

I/We may personally own shares in some of the companies mentioned above. However, those positions are not material to either the company or to my/our portfolios.