- RingCentral (RNG, Financial) launches RingCX for Salesforce Service Cloud Voice on AppExchange.
- The integration enhances customer interaction insights within Salesforce's CRM system.
- RingCentral aims to unify communication channels and improve customer service efficiency.
RingCentral, Inc. (RNG), a leader in AI-powered business communications, recently announced the launch of RingCX™ for Salesforce Service Cloud Voice, now available on Salesforce AppExchange. This integration aims to provide a unified communication experience by combining RingCentral’s voice and digital channel capabilities directly within Salesforce, offering customers a streamlined solution for improved customer service.
The integration facilitates seamless customer engagement by offering a single interface through which agents can manage calls, digital channels, and CRM data. This unified approach not only enhances productivity by reducing context switching but also provides businesses with deep insights into customer interactions, enabling more intelligent and personalized service across all touchpoints.
With features like omnichannel routing, an embedded dialer, and AI-powered insights, businesses can leverage comprehensive reporting and analytics tools to make data-driven decisions. This helps in enhancing workflows and improving customer experiences across various communication channels—voice, chat, email, and social media.
RingCentral's comprehensive solution assists organizations in breaking down departmental silos, promoting cross-functional collaboration, and maintaining existing telephony and contact center investments while utilizing Salesforce's powerful CRM capabilities. This integration ultimately aims to transform customer communications and drive successful outcomes for businesses worldwide.
