- ServiceNow (NOW, Financial) and UKG announce a collaboration to enhance employee productivity through AI integration.
- The partnership aims to modernize digital employee experiences by streamlining tasks across HR, payroll, and workforce management.
- AI improvements are expected to boost productivity between 15% and 50%, with potential 300+% gains in task efficiencies.
At the Knowledge 2025 event, ServiceNow (NOW), a leader in AI platforms for business transformation, partnered with UKG, known for its AI-first HR and workforce management solutions, to launch a groundbreaking collaboration. This integration aims to enhance employee productivity and efficiency by leveraging agentic AI. UKG’s AI solutions, driven by UKG People Fabric, will integrate with ServiceNow’s newly launched AI Agent Fabric.
The collaboration focuses on streamlining operational and administrative tasks, thus enhancing digital employee experiences. It aims to address complex sectors such as payroll, workforce management, and HR solutions, while also exploring potential productivity improvements. According to the Josh Bersin Company, employing AI in existing roles can yield productivity enhancements ranging from 15% to 50%, with AI agents potentially providing over 300+% improvement in task management.
ServiceNow and UKG are committed to creating AI-first solutions that prioritize people, freeing employees to focus on strategic priorities. Bill McDermott, chairman and CEO of ServiceNow, emphasized that AI is transforming businesses by enhancing operational speed and value delivery. Jennifer Morgan, CEO at UKG, highlighted that this integration allows businesses to optimize focus on purpose, progress, and impact, ultimately thriving in various operational areas.
Enhancements through AI agents will streamline both common and complex tasks, improving agility and experience in industries such as retail, healthcare, and manufacturing. This includes key employee moments such as onboarding, internal job changes, and time-off requests. The integrated AI solutions aim to modernize payroll operations and address industry-specific needs like scheduling and forecasting, enhancing overall business agility.
Josh Bersin, founder and CEO of The Josh Bersin Company, praised the strategic partnership, noting that it provides organizations of all sizes with a seamless way to deploy AI for scalability, employee productivity, and growth. This collaboration marks a significant step toward a new era of human-AI collaboration focused on maximizing workforce potential and business success.
